To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try
again to unlatch the charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately
30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge cable can
be removed.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the
climate control settings in your vehicle's touchscreen will not be as eective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
◦
Press the charging icon in the bottom menu area of your vehicle touchscreen to display
the charging screen.
◦
If necessary, press Stop Charging.
2.
Open the rear trunk.
3.
Pull the charge port release cable downwards to unlatch the charge cable.
◦
Note: The release cable is located on the left hand side of the rear trunk. It may be
recessed within an opening of the trunk interior trim.
4.
Pull the charge cable from the charge port.
For more information on using the manual release cable, see Manually Releasing Charge Cable
on page 188.
For more information on charging, see Charging Instructions on page 183.
(CP_a079)
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold
ambient temperature is detected. If the latch is not engaged, AC charging (for example,
charging with a Mobile Connector or Wall Connector) will be limited to 16A and DC Fast
Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging, and it will be
solid amber if this alert appears when attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not
have been fully inserted before. The latch may not have engaged during previous attempts
because the cable was not fully inserted. AC charging should no longer be limited, and DC Fast
Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and
the charge cable connector for any obstructions (use a flashlight as needed). Debris and/or
foreign objects in the charge port inlet or the charge cable connector can prevent you from fully
inserting the charge cable. If the cable is not fully inserted, the charge port latch will not
engage.
Troubleshooting Alerts
262 MODEL Y Owner's Manual
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