Thermaco Big Dipper IS Series

Questions and Answers

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John CollierAug 16, 2025
What to do if my Thermaco Big Dipper IS Big Dipper unit overflows?
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  Lindsey WilliamsAug 17, 2025
  If your Big Dipper Plumbing Product unit is overflowing, first, ensure the outlet pipe isn't smaller than specified and is properly vented, with minimal sharp turns and no 'P' trap. Re-plumb if needed. Also, check for and clear any clogs in the outlet piping, potentially with a plumber's help. Inspect the unit for congealed grease and clean out any sediment. Lastly, if grease accumulation is low, adjust the control to the minimum setting (Setting 1) for light skimming operation.
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Brandon MorganAug 19, 2025
How to stop objectionable odor from Thermaco Big Dipper IS?
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  Brett CookAug 19, 2025
  If you notice an unpleasant odor from your Thermaco Plumbing Product unit, try cleaning the solids strainer and grease collection container more often. Ensure that grease and oil are being skimmed correctly. Check the Digital Control to prevent excessive run time, which can occur after all grease is removed. If necessary, lower the skim setting until no water is visible in the grease collection container.
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Stacey ReevesAug 22, 2025
Why is my Thermaco Big Dipper IS not collecting grease?
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  bsullivanAug 22, 2025
  If your Thermaco Plumbing Product isn't collecting grease, first, verify that the power is on and the correct setting is selected, indicated by an illuminated setting button. Then, lift the sump cover and clear any buildup from the wiper blades or collection trough. Ensure the wiper blades are correctly positioned on the skimmer wheels, and replace them if they appear worn or warped.
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klinechristinaAug 25, 2025
What to do if my Thermaco Kitchen Appliances Big Dipper unit overflows?
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  Elizabeth WilliamsonAug 25, 2025
  If your Big Dipper unit is overflowing, several factors could be responsible. First, ensure that the outlet pipe maintains its size without reduction, is properly vented, minimizes 90-degree turns, and lacks a 'P' trap. Re-plumb if needed and inspect for clogs, consulting a plumber if necessary. Also, verify the solids strainer is correctly placed and emptied daily. Check for sediment buildup at the grease chamber's bottom, potentially obstructing the outlet baffle; stir with a long-handled spatula during water flow or drain and clean the unit. If the unit does not generate enough grease to be captured by the skimming process, set the timer for a minimum operation of 1 Tab (15 Min.).
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Laura WhiteAug 27, 2025
How to get rid of objectionable odor from Thermaco Kitchen Appliances?
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  Alexander JenkinsAug 27, 2025
  If you notice an objectionable odor coming from your Thermaco Kitchen Appliances unit, there are several things you can check. First, ensure that grease/oil is being skimmed properly. Then, check the timer settings to make sure the 'on' time isn't excessive, and also check for any water accumulation in the grease collector. Make sure the flow rate to the unit does not exceed the maximum flow rate indicated on the nameplate. Finally, if there's excessive sediment at the bottom of the unit, clean it as described in the instructions for 'Big Dipper unit overflows'.
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Marvin HardyAug 30, 2025
Why is there excessive water in the grease collection container of my Thermaco Kitchen Appliances?
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  Daniel GriffinAug 30, 2025
  Excessive water in the grease collection container could be due to a couple of reasons. Check the timer to ensure it's not set for excessive 'on' time, as the unit will pick up incidental water after all grease is removed. Also, verify that the water flow to the unit does not exceed the rated flow, and there are no drain line clogs downstream.
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Amy HornSep 2, 2025
What to do if no grease is collected in the container of Thermaco Kitchen Appliances?
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  Meagan HillSep 2, 2025
  If your Thermaco Kitchen Appliances unit isn't collecting grease, start by confirming that the power is on and the time control is set correctly, ensuring the 'on' time is at least 15 minutes daily. Next, remove the lid and clear any buildup from the wiper blades or collection trough. Ensure the wiper blades are correctly positioned on the skimmer wheels, and replace them if they appear worn or warped.
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rodneygonzalezSep 4, 2025
What to do if my Thermaco Industrial Equipment Big Dipper overflows?
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  banksmarkSep 4, 2025
  If your Big Dipper unit is overflowing, several factors could be the cause. Here are some things to check: * Ensure that no P-Traps are installed on the outlet. * Verify the outlet piping isn't reduced in size. * Minimize the number of 90° bends on the outlet piping. * Vent the outlet pipe. * Confirm the flow control is in place. * Consider installing a smaller unit if the maximum flow rate is too high. * Make sure the internal strainer basket is in place and emptied regularly. * Check the bottom for excessive silt and solids buildup, periodically disconnecting power, draining the unit, and cleaning it out. * Inspect downstream for any blockages.
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Veronica CastroSep 7, 2025
Why is no grease collected in the container of my Thermaco Industrial Equipment?
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  Charlotte RobertsSep 8, 2025
  If no grease is being collected in the container, consider the following: * Ensure the power is on and the timer is set correctly. * Check the heater in the assembly. * Set the timer to 'On' for the heater. * Replace worn wiper blades if the water in the tank isn't warm. * Make sure the wiper blades are properly attached. * Ensure the skimmer wheel turns. * Set the timer to activate during periods of no or low flow. * Check the motor switch and ensure it's fully depressed when the lid is fastened. * If the coupling tightness is assured, the motor may need replacement.
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Steven StevensSep 10, 2025
How to get rid of the objectionable odor from my Thermaco Industrial Equipment?
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  xsantosSep 10, 2025
  To address an objectionable odor, consider these points: * Ensure fats, oils, and grease are being properly skimmed from the unit. * Check for excessive silt/solids buildup in the bottom of the unit. * Empty the internal strainer basket and/or grease collector more frequently. * Wash down the unit after emptying. * Ensure the timer is set to operate the unit during periods of low or no wastewater flow. * Increase the operation period or frequency. * Check the timer for excessive 'On' time.