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8. Scope of the Warranty

This warranty does not cover malfunctions due to:

8.1 Abnormal environmental conditions

• Various damage caused by shocks or falls during handling after leaving the factory.

• Installing the appliance in a location subject to freezing or bad weather (humid, harsh or poorly

ventilated environments).

• Using water with hardness criteria as de ned in DTU Plumbing 60-1 addendum 4 hot water (chlorides,

sulphates, calcium, resistivity and CAT).

• Water hardness < 15 °f.

• Failure to conform to the standards (EN 50160) for electrical networks (e.g. power supply with minimum

or maximum voltage, incorrect frequencies).

• Damage resulting from problems that could not be detected due to the choice of the installation location

(di󰀩cult access) and which could have been avoided by immediate repair of the appliance.

8.2 Installation that is not in compliance with regulations, standards and best

practices

• New safety unit which complies with the EN 1487 standard not installed or installed incorrectly, or

installed with altered settings, etc.

• Direct installation on the water heater of a hydraulic system preventing the operation of the safety

device (pressure reducer, stopcock, etc.).

• Abnormal corrosion of the inlets (hot or cold water) following incorrect hydraulic connection (poor

sealing) or absence of dielectric sleeves (iron/copper direct contact).

• Faulty electrical connection: not in compliance with standard NF C 15-100 or standards in force in

the country, improper grounding, insu󰀩cient cable length, connection with  exible cables, failure to

comply with the wiring diagrams as recommended by the manufacturer.

• Appliance positioned in contravention of the instructions in the user guide.

• External corrosion due to poor water tightness of the piping.

• Electrical protection enclosure not installed or incorrectly mounted.

• Cable routing not installed or incorrectly mounted.

• Falling of the appliance due to the use of xings not suited to the mounting support.

8.3 Defective maintenance

• Abnormal scaling of heating components or safety components.

• Failure to perform maintenance on the safety unit, resulting in overpressure.

•

Alteration of the original equipment, without contacting the manufacturer, or using spare parts not

referenced by the manufacturer.

• Failure to observe the maintenance conditions for the magnesium anode.

Installation manual: Warranty

Thermo ONIX CONNECT User Manual

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