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Passible reasons Solution
The VCI connector may not be
activated during registration
Use the serial number and activation code to activate the
connector
Steps are as follows: Click [Settings]
->
[Activate VCI]
Enter the correct serial number and activation code in the
interface, and click [Activate].
Q: Software upgrade failed.
Passible reasons Solution
The equipment is not connected to the
Internet
Check its network connection
The user name or password is wrong
The equipment has not enough
memory
Check the user name and password
Uninstall irrelevant applications and delete uncommonly
used vehicle software (enter setting
->
diagnostic
software clear
->
remove software to operate)
Server problem Server maintenance, please try again later
Q: There is no power in the VCI dongle after connecting to the vehicle’s DLC port.
Passible reasons Solution
Poor contact of vehicle’s DLC port Plug out the VCI dongle, and then plug it in again
Too low voltage of the vehicle battery
• Recharge the vehicle battery.
• Replace the vehicle battery if it is damaged.
Damage of the VCI dongle Contact THINKCAR after-sales service to get support
Q: The tablet cannot establish a connection with the VCI dongle.
Passible reasons Solution
Poor contact of the VCI dongle
• Plug out the VCI dongle, and then plug it in again
• Perform the VCI Bluetooth pairing again
The fi rmware is damaged
Enter the settings and tap “Fix Connector Firmware/
System” to fi x the fi rmware
Q: How about non-standard OBDII VCI connector
A: There is a several non-standard adapters in the box, Follow the instructions to connect.
Q: Communication error with vehicle ECU?
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