SUBJECT QUESTION ANSWER/SOLUTION
POWER
Why won’t my unit
turn on?
Why is my unit
turning itself off?
Check to make sure your base is
plugged into a functional outlet and
press the On/Off button. Lift and re-
place the kettle on the base to make
sure it is properly in place and press
the On/Off button.
The unit will shut off automatically
after Keep Warm time has elapsed.
This is normal.
The unit will shut off automatically
after 5 minutes of no use following
the heating stage if Keep Warm has
not been selected. This is normal.
HEATING
WATER AND
MAKING TEA
Why is my kettle
taking longer than
usual to heat?
My tea is coming
out too strong (or
too weak). What
should I do?
Several variables can affect heat-up
time, including room temperature,
how much water is in the kettle and
the temperature of the water.
The strength of your steeped tea
is affected by the ratio of water to
leaves, as well as the length of time
the leaves are steeped. The more
leaves, the stronger the results. The
more steeping time, the stronger the
result. Our recommendations can
be found on page 10 but as teas
and tastes vary, adjust accordingly.
CLEANING
Can I put my unit in
the dishwasher?
Do not immerse or put the base
of unit or kettle in the dishwasher.
Clean the base with a clean damp
cloth. Rinse the kettle or wash with
warm soapy water.
TROUBLESHOOTING
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