Malfunctions – if a problem occurs
Problems / malfunctions Reason / remedy
The appliance will not start • Are the power cord, plug and socket intact?
• Before checking, unplug the power cord; have all repairs carried
out by authorised specialists
• Is the appliance switched on? ➔ Check
Dust comes out of the appliance
during vacuuming
• Are the dustbag, Blue CleanAir filter and motor protection filter
installed as specified in the user manual? ➔ Check
Suction power gradually decreases • Is the Blue CleanAir filter clogged? ➔ Clean or replace
the Blue CleanAir filter
• Are the nozzles, suction pipe or hoses blocked by coarse dirt?
➔ Stretch the hose during operation to loosen the blockage;
remove the blockage
• Is the housing cover properly shut? ➔ Check
Suction power is too low • Is the filter bag full? ➔ Insert a new filter bag
• Is the Blue CleanAir filter clogged? ➔ Clean or replace
the Blue CleanAir filter
• Are the nozzles, suction pipe or hoses blocked by coarse dirt?
➔ Disassemble and clean
• Is the electronic suction power control set to MIN?
➔ Set the suction power to MAX
• Is the mechanical suction power control on the handle open?
➔ Close the sliding button on the handle
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