Timekettle M2 - Support and Safety Information; Frequently Asked Questions; Safety Precautions

FAQ
• No audio?
1. Check the battery of the earbuds.
2. Put the earbuds back to the Charging Case, and take them out again.
3. Reset the earbuds, and reconnect to your mobile device.
• Can’t turn ON / OFF or charge the earbuds?
1. Check the battery of the Charging Case.
2. Connect the charging cable, and contact our Customer Service if it flashes normally.
• Can’t switch songs or activate voice assistants?
1. Turn OFF, other third-party players.
2. Use the default player or try other mobile devices.
• Bluetooth not stable or can’t find the device?
1. Take the earbuds closer to the mobile device. Make sure there is no radio-frequency interference.
2. Put the earbuds back to the Charging Case, and take them out again for pairing.
3. Reset and repair the earbuds.
If you have any trouble with the device, please visit our official
website: https://help.timekettle.co/en You may also contact us on social media like
Facebook/Twitter/Instagram @timekettletech
Safety
Please read the following safety and warning information before using M2 :
1. Do not use unofficially recommended charging methods to avoid fire, explosion, or other dangers.
2. Do not deliberately drop, burn, penetrate, squeeze, or immerse in liquid to avoid product damages.
3. Do not expose to high temperatures or around heating equipment such as microwaves or ovens.
4. Use the device within the range of 0℃ ~ 3 5℃ and store within the range of -20℃ ~ 45℃. If the temperature is
too high or too low, it will cause the device to malfunction.
5. Timekettle is not responsible for quality issues, product failures, and safety accidents caused by the use of
unofficially approved accessories.
*.Declearation of CE conformity: www.timekettle.co/support/statement
Corporate Information
Official Website: www.timekettle.co
Customer Service: support@timekettle.co