TK-STAR MINI GPS TRACKER - Important Notices; Device Usage Notices; FAQ and Troubleshooting; FAQ and Solutions

7. Notices:
1.GPS tracking can be worked outdoor.
2.Please make sure GSM SIM card supports making calls, sending messages, GPRS
network.
3.Please make sure GSM SIM card is with sufficient balance.
4.Please make sure the GSM card has opened the call shows and turned off the call
transfer.
5.Please insert the GSM phone card correctly.
6.Do not assembly and disassembly device at will.
8. FAQ and processing methods.
FAQ
Instructions/Solutions
Fail to turn it on
Please check if battery is charged
No GSM signal
 Please check if SIM card installed correctly.
 Please check if SIM card is GSM network.
 Don’t turn on the PIN code
 no calls can be diverted
No GPS signal
A more open view of the sky is recommended to make sure the device can receive
the GPS signal normally.
No reply to SMS command
Password wrong or the format is wrong.
No reply to calling & No
alarm message
Authorized / admin phone number is incorrect or has not setup.
SMS position OK, cannot
use the APP and web
platform
Pls check if APN is correctly set. And pls find out the correct APN content of the
SIM card. (Pls refer to 6.3 setting.).
Platform position is difference
from the actual position.
No uploading position time or no GPS signal: call the device phone number and receive
the position message. If it shows like Pic 2, it means no GPS signal. The position is the
last GPS positioning location; If it shows like Pic 1, it means the device doesn’t reach
the uploading time.