7
Troubleshooting Your Toast Go 2
Q: My device won’t power on/o. What do I do?
If the device stops responding or will not power on, perform
the following steps to force reboot your device:
1. Make sure to charge the device for at least 30 minutes.
2. Press and hold the Power button for 15 seconds until the
device powers o and powers on again.
If the device remains unresponsive, contact Toast Customer
Care.
Q: My device is showing the “No command” screen.
What do I do?
Q: The Toast app won’t start. What do I do?
Press and hold the Power button for 15 seconds to force
reboot the device.
Force quit and relaunch the Toast app. If the problem persists,
perform the following steps:
1. Perform a factory reset: Go to Settings > System >
Reset options > Erase all data (factory reset).
2. From the home screen, select the Download Toast
shortcut to download the Toast app.
3. After the download is complete, select the file in the
notification panel to install the app.
4. After the app is installed, open the app and log in with
your Toast email and password.
Not to worry! We designed the Toast Go 2 with easy swapping
of readers in mind. Contact Toast Customer Care for a Toast
Go 2 reader repair kit. See Toast Central for instructions on
how to swap your card reader.
Q: My card reader won’t work, and my device is out of
warranty. What are my options?
Q: How do I wake the screen from sleep mode?
Press the Power button or double tap anywhere on the screen.
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