CONTENTS 3
CONTENTS
Preface....................................................................................................................................... 1
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed .............................................................................................. 8
Messages Displayed on the Touch Panel ............................................................................ 10
Clearing a Paper Jam ............................................................................................................. 14
Locating a paper jam ........................................................................................................... 14
Clearing a paper jam ........................................................................................................... 15
Paper jam in the Reversing Automatic Document Feeder (lower) ...................................... 16
Paper jam in the Reversing Automatic Document Feeder (upper)...................................... 17
Paper jam in the External Large Capacity Feeder (optional)............................................... 18
Paper jam in the drawer feeding portion.............................................................................. 20
Paper jam in the drawers..................................................................................................... 21
Paper jam in the drawer of the Tandem Large Capacity Feeder......................................... 21
Paper jam in the bypass tray ............................................................................................... 22
Paper jam in the right side of the equipment ....................................................................... 22
Paper jam in the duplexing unit ........................................................................................... 25
Paper jam in the Finisher and the Hole Punch Unit (both optional)..................................... 26
Paper jam in the Saddle Stitch unit (optional) ..................................................................... 29
Paper jam in the receiving unit ............................................................................................ 33
Paper jam in the bridge unit................................................................................................. 35
Clearing paper jams caused by a wrong paper size setting ................................................ 36
Clearing paper jams caused by a wrong paper type setting................................................ 41
Clearing a Staple Jam ............................................................................................................ 45
Staple jam in the finisher ..................................................................................................... 45
Staple jam in the Saddle Stitch unit..................................................................................... 46
Replacing a Toner Cartridge ................................................................................................. 49
Replacing a “Near Empty” toner cartridge........................................................................... 52
Replacing the Waste Toner Box............................................................................................ 55
Refilling With Staples............................................................................................................. 57
Refilling the Finisher staples................................................................................................ 57
Refilling the Saddle Stitch unit staples ................................................................................ 58
Cleaning the Hole Punch Dust Bin ....................................................................................... 61
Chapter 2 TROUBLESHOOTING FOR COPYING
Copying Problems.................................................................................................................. 64
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 68
Clearing print job errors .......................................................................................................68
Cannot remember the document password for a Private Print job...................................... 69
Printing a document including many graphics takes time.................................................... 69
Printer Driver Problems .........................................................................................................70
Cannot print (port setting problems) .................................................................................... 70
Cannot print (SNMP Community Name problems).............................................................. 70
Command line options not processed ................................................................................. 70
Retrieval of printer configuration failed................................................................................ 71
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