Toshiba E-STUDIO2508A

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5.TROUBLESHOOTING FOR e-Filing

This chapter describes how to troubleshoot e-Filing problems.

e-Filing Web Utility Problems ............................................................................................36

e-Filing Web Utility terminates the session ........................................................................................................36

Numerous sub windows repeatedly appear ......................................................................................................36

Displaying the items in the Contents Frame takes a long time .........................................................................36

Error messages.....................................................................................................................................................37

Main Page

Preface3
How to Read this Manual3
Table of Contents5
Confirming Job Statuses of Printing/Copying/Scanning/Faxing8
Confirming Jobs in Progress or Ones in Waiting8
Confirming Job History13
Confirming the Status of Drawers14
Confirming Amount of Toner Remaining15
Troubleshooting for Copying17
Copying Problems18
Print Job Problems24
Clearing Print Job Errors24
Cannot Remember the Document Password for a Private Print Job25
Printing a Document Including Many Graphics Takes Time25
Does Not Output Even When You Enter Your Department Code on Mac os25
Printer Driver Problems26
Cannot Print (Port Setting Problems)26
Cannot Print (SNMP Community Name Problems)26
Command Line Options Not Processed26
Retrieval of Printer Configuration Failed27
Cannot Change Settings on the [Device Settings] Tab27
Network Connection Problems28
Cannot Print with the Equipment (Network Connection Problems)28
Cannot Print with SMB Print28
Client Problems29
Checking the Client Status29
Hardware Problems30
Print Jobs Not Output30
Scanning Problems32
Cannot E-Mail My Scans32
Cannot Find the Data Saved in the Shared Folder32
Cannot Perform Scanning from a PC with Office 2013 or Later32
OCR Does Not Work Well33
E-Filing Web Utility Problems36
E-Filing Web Utility Terminates the Session36
Numerous Sub Windows Repeatedly Appear36
Displaying the Items in the Contents Frame Takes a Long Time36
Error Messages37
Locating the Equipment in the Network40
Cannot Locate the Equipment in the Network40
Cannot Locate the Equipment with Local Discovery41
Equipment Does Not Respond to Ping Command42
LDAP Search and Authentication Problems43
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search43
LDAP Authentication Takes a Long Time43
Printing Problems (Network Related)44
SMB Print in a Windows Operating System Environment44
Raw TCP or LPR Print in a Windows Operating System Environment45
IPP Print in a Windows Operating System Environment45
Novell Print in a Netware Environment46
Mac os Environment46
Unix/Linux Environment47
Network Fax (N/W-Fax) Driver Problems48
N/W-Fax Driver Installation Error Messages48
N/W-Fax Driver General Errors49
Client Software Authentication Problems50
Cannot Log in Using Client Software50
Printing Can be Made Even with Incorrect User Name and Password50
Wireless LAN Connection Problems51
Cannot Connect to the MFP51
Faxing Problems54
Error Codes54
Error Messages54
Transmission/Reception Trouble55
Hardware Status Icons on Topaccess [Device] Tab58
Error Messages60
Error Codes62
Error Codes on Print Jobs62
Error Codes on Transmission and Reception64
Error Codes on Scan Jobs67
When Something Is Wrong with the Equipment75
When You Think Something Is Wrong with the Equipment76
General Operations76
Index79

Toshiba E-STUDIO2508A - Page 35

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