8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 65
CHECKING THE EQUIPMENT STATUS WITH TopAccess
1C60
Failed to process your job.
Insufficient Storage space.
Reduce the number of pages of the job in error and perform it
again. Check whether the server or local storage device has
sufficient space in its storage capacity.
1C61
Address Book reading
failure
Turn the power OFF and then back ON. Perform the job in error
again. Reset the data in the Address Book and perform the job
again. If the error still persists, contact your service representative.
1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment.
1C64
Terminal mail address
unset
Ask your administrator to set the Email address of the equipment.
1C65 SMTP address unset Ask your administrator to set the SMTP server address.
1C66 Server time-out error Check whether the SMTP server is operating properly.
1C69
SMTP server connection
error
Ask your administrator to set the login name or password of the
SMTP server and try again. Check whether the SMTP server is
operating properly.
1C6B
Terminal mail address
error
Ask your administrator to check the SMTP Authentication method
or if there is an unpermitted character in the Terminal mail
address. Set the correct SMTP Authentication method or delete
the unpermitted character in the Terminal mail address.
1C6C
Destination mail address
error
Check if there is an unpermitted character in the Destination Email
address. Delete the unpermitted character and reset the
appropriate Destination Email address, then try again.
1C6D
System error Turn the power OFF and then back ON. Perform the job in error
again. If the error still occurs, contact your service representative.
1C70
SMTP client OFF Ask your administrator to enable the SMTP Client and perform the
job again.
1C71
SMTP authentication error Confirm that the login name and password are correct. If SSL is
enabled, make sure that SSL port number is correctly set.
1C72
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are
correct.
1CC0 Job canceled The job was canceled.
1CC1
Power failure Check whether the power cable is connected properly and is
inserted securely. Check whether the power voltage is stable.
3A10 MIME format error Ask the sender to resend the Email in the MIME1.0 format.
3A20 Email process error Ask the sender to resend the Email.
3A30
Partial Email timeout error Ask the sender to resend the Email, or change the Partial Wait time
setting.
3A40
Invalid partial Email
received
Ask the sender to resend the partial Email in the RFC2046 format.
3A50
Internal storage device full
error
Ask the sender to resend the Email by separating it into several
Emails. If this error occurs due to running out of paper and too
many waiting jobs being stored in the internal storage device, add
paper to activate the other jobs.
3A70
Interrupt partial Email
reception
Ask your administrator to enable the Enable Partial Email setting
and ask the sender to resend the Email.
3A80
Partial Email disabled Ask your administrator to enable the Enable Partial Email setting
and ask the sender to re
send th
e Email.
3B10 Email format error Ask the sender to resend the Email.
Error Code Problem Description Corrective Action
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