8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 71
CHECKING THE EQUIPMENT STATUS WITH TopAccess
2E31, 2E33
Failure to create file Make sure that the access privilege to the
storage directory is writable and also that the
disk in the directory has enough space, and
then try again. If more than one job is
performed simultaneously, the error may occur
because the storage device temporarily runs
out of space. In this case, wait for a while and
try again. If the error still persists, turn the
power OFF and then back ON, and try again.
2E32
Failure to delete file Turn the power OFF and then back ON. Perform
the job again. If the error still persists, contact
your service representative.
2E40
Failure to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning
again. If the error still persists, Use the normal
PDF format. When this error occurs in
conversion other than to a highly compressed
PDF format, turn the power OFF and then back
ON. Then try to scan again. If the error still
persists, contact your service representative.
2E43
Encryption error Failure to create a file If the error still persists after reattempting, turn
the power OFF and then back ON. Then try
again.
2E44
Creating a file was not allowed Creating an unencrypted file was not allowed.
Configure the encryption settings and try
again. To create an unencrypted file, consult
the administrator.
2E45
Failure in making meta data Make sure that the template setting is correct,
and do the scanning again. If the error still
persists, turn the power OFF and then back ON,
and then try again.
2E65
There are too many documents in the folder.
Failure in creating a new document
Delete the data in the local storage folder in the
equipment and try scanning again.
2E66
Failed to process your job. Insufficient Storage
space.
Reduce the number of pages of the problem
job and try again. Check whether the server or
local storage device has sufficient space in its
capacity.
2EC0 Job canceled The job was canceled.
2EC1
Power failure occurred Make sure that the power cable is connected
properly and is inserted securely. Resend the
job.
Remote Scan, WS Scan, File Downloader
2A20
Failure to acquire resource Reattempt the problem job. If the error still
persists, turn the power OFF and then back ON,
and try again.
2A31
WS Scan function is not available Check if the WS Scan function is enabled. If not,
change it to “enabled”.
2A40
System fatal error Turn the power OFF and then back ON. Try
scanning again.
2A50 Job canceled. The job was canceled.
Error Code Problem Description Corrective Action
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