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Contents
5.375 x 8.375 ver 2.3
Chapter 6: If Something Goes Wrong...................119
Problems that are easy to fix ............................. 119
Problems when you turn on the computer ........ 120
The Windows operating system is not
working ........................................................ 122
Using Startup options to fix problems ......... 123
Internet problems......................................... 125
Power and the batteries..................................... 125
Keyboard help.................................................... 127
Perform a complete power cycle................. 127
Uninstall the keyboard driver ....................... 127
Download the latest keyboard driver ........... 128
Perform a system restore............................. 129
Clean the keyboard...................................... 129
Touchpad help................................................... 129
Disable then enable the touchpad ............... 129
Install an external mouse ............................. 130
Perform a complete power cycle................. 130
Uninstall the touchpad driver....................... 130
Download the latest touchpad driver........... 131
Perform a system restore............................. 132
Adjust the touchpad properties ................... 132
Display problems ............................................... 132
Disk or storage drive problems.......................... 134
Error-checking ............................................. 134
Optical disc drive problems............................... 136
Web Camera help .............................................. 137
Testing your internal Web Camera .............. 137
Uninstall the Web Camera driver ................. 137
Perform a system restore............................. 138
Check for problems with third party
applications............................................ 139
System Recovery ......................................... 139
Sound help......................................................... 139
Use the Sound troubleshooter..................... 139
Check and set default speakers .................. 140