Tower Hobbies T17086 - Troubleshooting Common Issues; Problem Resolution Steps; Understanding Unexpected Messages

Troubleshooting:
PROBLEM POSSIBLE CAUSE SOLUTION
The unit does
not work
The appliance is not plugged in.
The timer has not been set.
The ON/OFF key has not been
pressed.
Plug the appliance into an earthed wall
socket.
Set the time required.
Press the ON/OFF key.
The fried
ingredients are
not done.
Too much food has been added to
the unit.
The set temperature is too low.
The cooking time is too short.
Put smaller batches of ingredients in the
unit. Smaller batches are fried more evenly.
Set to an appropriate temperature, re-fry
food.
Set an appropriate cooking time, re-fry food.
Food is not
evenly fried.
Certain foods need to be shaken mid-
way through the cooking process.
Midway through the cooking process, pull
the drawer out and shake it to separate the
overlapped food material, then push the
drawer back to continue.
Fresh fries are
fried unevenly.
Wrong type of potatoes used.
The potato sticks were not rinsed
adequately before frying.
Use fresh potatoes and make sure they stay
firm during frying.
Rinse the potato sticks properly to remove
starch from the outside.
Fried snacks
are not crispy
when they
come out of
the unit.
Some food materials have to be fried
with oil.
Wrong type of snacks used.
Coat the surface of the food with a thin layer
of oil on first, then start to fry them.
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
Fresh fries are
not crispy when
they come out
of the unit.
The crispiness of the fries depends
on the amount of oil and water in
the fries.
Make sure the potato sticks are properly
dried before adding the oil.
Cut the potato sticks smaller for a crispier
result.
Add slightly more oil for a crispier result.
The appliance
is smoking.
The ingredients have a high oil
content.
The unit contains grease from
previous use.
The splash guard is not correctly
installed.
The cooking settings have not been
correctly programmed.
Smoking will be normal.
White smoke is caused by grease heating up
inside the appliance. Clean the unit properly
after each use.
Install the splatter guard as detailed in the
relevant section of this instruction manual.
Adjust the cooking settings as required.
The unit is
showing an
unexpected
message.
Shut Lid
Add Pot
Plug In
The unit’s lid is not properly closed. Close the
unit's lid properly.
The pot is not installed. Install the pot into
the unit, as detailed in the relevant section of
this instruction manual.
The probe is not connected to the unit.
Connect the probe to the unit, as detailed
in the relevant section of this instruction
manual.
The unit has encountered an error or is
not functioning properly. Stop using it
immediately and contact the Customer
Support Team.