What to do if my Tria Age-Defying Laser Personal Care Product doesn’t charge in the cradle?
First, ensure the device sits correctly in the charging cradle and that the cable is properly connected at both ends and fully plugged into the wall outlet. If that doesn't work, the outlet in your home might not be working, so try a different outlet. Also, ensure the laser rests against the bottom of the cradle and the battery indicator is flashing.
Why won't my Tria Age-Defying Laser Personal Care Product turn on?
Your Tria Age-Defying Laser might not be activated. In that case, complete the one time activation process. Alternatively, your Tria Age-Defying Laser could be locked; unlock it.
What to do if the contact light doesn't glow purple when using my Tria Age-Defying Laser Personal Care Product?
First, ensure your Tria Age-Defying Laser is fully charged by placing it in the charging cradle. It may also be that the laser treatment tip isn’t making good contact with your skin; make a slow, steady gliding motion with good skin contact. If the problem persists, charge your Tria Age-Defying Laser and restart your treatment session.
What to do if the device fault indicator (!) is lit on my Tria Personal Care Product?
Turn your Tria Age-Defying Laser off, then back on. If the indicator remains lit, contact Customer Care.
What to do if the contact light illuminates intermittently when using my Tria Age-Defying Laser Personal Care Product?
The intermittent contact light may be because the laser treatment tip isn’t making good contact with your skin. Try making a slow, steady gliding motion with good skin contact. Another reason may be that dirt or debris is blocking the laser treatment tip. Clean the laser treatment tip with a dry lint-free cloth.
General| Type | Laser |
|---|---|
| Wavelength | 1440 nm |
| Power Source | Rechargeable battery |
| FDA Cleared | Yes |
| Skin Types | Fitzpatrick Skin Types I-IV |
| Treatment Areas | Face |
| Technology | Fractional Non-Ablative Laser |
| Power Levels | 3 levels |
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