Tritium RTM75 - Troubleshooting; Communication Failed; Session Time Out; Invalid Card

9
TRI153.INS.047.1 - 13 May 2021
RTM75 - 75kW Operating Manual
www.tritium.com.au
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Troubleshooting
1. Communication failed
Possible communication failure between
charger and vehicle.
This session failed to start.
Return the plug to the charger and try
again.
2. Session time out
Possible reasons:
• Session time out
• Communication interruption
Session time out is triggered if there is no
interaction received for 240 seconds.
Return the plug to the charger and try
again.
3. Invalid card
Possible reasons:
• Invalid bank card or payment provider
• Payment declined
• No price settings in terminal
conguration
• RFID not enabled/network not
accepted
• Dierent card used from the original
card used to authenticate
• Incorrect card scan
Retry the card, or use a dierent card.