Triumph My Triumph Connectivity User Manual

Owner's Handbook
My Triumph Connectivity - FAQ
This handbook contains information on the My Triumph Connectivity - FAQ. Always
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Publication part number Connectivity FAQ-EN issue 1
1

Triumph My Triumph Connectivity Specifications

General

Connectivity	Bluetooth
Compatibility	Compatible with Triumph motorcycles equipped with My Triumph Connectivity System
App Support	My Triumph app (available on iOS and Android)
Features	Turn-by-turn navigation, phone call control, music operation, GoPro control
Display	Information displayed on the motorcycle's TFT instrument panel

Summary

Introduction

General

Is the Triumph Connectivity system available for my motorcycle?

Checks compatibility of the Triumph Connectivity System with specific motorcycle models.

How do I connect a device to the My Triumph Connectivity system?

Explains the process of connecting devices via the My Triumph Connectivity Module.

I cannot connect any devices to my Triumph motorcycle?

Troubleshooting steps for when devices fail to connect to the motorcycle.

Certain features do not seem to work correctly when using the My Triumph Connectivity system

Addresses issues where system features are not functioning as expected.

A previously paired device has not automatically reconnected

Solutions for devices that do not automatically reconnect after ignition cycle.

Why have I been asked for permission to access various functionalities on my phone?

Explains the necessity of granting phone permissions for system features.

Navigation and the My Triumph App

I cannot connect the Google Maps app to my Triumph motorcycle

Clarifies that direct Google Maps integration is not supported, recommending the My Triumph app.

The My Triumph app does not recognise my email address as valid

Troubleshooting for invalid email address entries in the My Triumph app.

When adding a motorcycle to My Garage, I cannot find my Triumph in the list of available models

Guidance on adding Triumph motorcycles to My Garage using VIN.

Navigation does not work on my iPhone, but all other functionality works correctly

Troubleshooting iOS navigation issues, focusing on dual Bluetooth connections.

I can plan a route on the My Triumph app, but I am unable to start turn-by-turn guidance

Resolves issues preventing turn-by-turn navigation from starting in the app.

Can I change the language of the app and spoken instructions?

Explains how the app determines language based on phone settings.

Can I change the voice of the spoken instructions?

Details how to change the voice for spoken navigation instructions.

The My Triumph app keeps asking for permission to access my location

Explains why location permission is required for navigation features.

The My Triumph app keeps asking for my permision to access Bluetooth

Explains why Bluetooth permission is necessary for navigation functions.

Connection between the My Triumph app and the My Triumph Connectivity system seems to drop during use

Troubleshooting intermittent connection drops between the app and the system.

The navigation keeps trying to send me back to the last waypoint on a multi-waypoint route

Addresses navigation behavior when rerouting on multi-waypoint routes.

Headset

My headset does not appear in the search list when trying to pair to the My Triumph Connectivity system

Steps to make a headset discoverable for pairing with the system.

I get a 'PAIRING FAILED' message on the instruments when trying to connect my headset to the My Triumph Connectivity system

Troubleshooting 'PAIRING FAILED' errors when connecting a headset.

I cannot hear any audio through my headset

Diagnosing and resolving issues with no audio output to the headset.

The intercom mode on my headset does not work when using the My Triumph Connectivity system

Explains how to enable and use the intercom feature with connected headsets.

GoPro

My GoPro does not appear in the search list when trying to pair to the My Triumph Connectivity system

Steps to make a GoPro discoverable for pairing with the system.

When pairing a GoPro, the instrument shows a 'PAIRING SUCCESSFUL message, but the GoPro remains in the Pairing menu

Explains the post-pairing behavior and expected display of GoPro connection status.

I cannot turn my GoPro on using the My Triumph Connectivity system

Troubleshooting issues with remotely powering the GoPro via the system.

I cannot pair my action camera from another brand to the My Triumph Connectivity system

States that only GoPro cameras are supported for integration.

Phone

My phone does not appear in the Search list when trying to pair to the My Triumph Connectivity system

Steps to make a phone discoverable for pairing with the system.

I get a 'PAIRING FAILED' message on the phone when trying to connect my phone to the My Triumph Connectivity system

Troubleshooting 'PAIRING FAILED' errors when connecting a phone.

Instruments

Expected notifications are not received on the instrument pack

Resolves issues with missing notifications displayed on the instrument pack.

I cannot find the Bluetooth options on my instrument pack

Guides users on locating Bluetooth settings within the instrument pack interface.