13WWW.TROPHYSKIN.COMMICRODERMMD12
Hairline Crack
Troubleshooting Guide
My device won’t turn on
Make sure the power adaptor is plugged in securely at the
back of the unit, and plugged into a working power outlet.
Check to see if the light above the “Power” button is
illuminated. If the light does not come on, please contact
us for a replacement power adaptor.
My device has lost suction
Check the Diamond Tip closely for any hairline cracks,
punctures, or spaces. Remove the Diamond Tip and
ensure that both rubber O-rings are in place. If you
notice cracks or missing O-rings, please contact us for
a replacement.
My Diamond Tip isn’t coarse enough The Diamond
Tip will accumulate skin cell build-up over time, making it
feel smoother. Use the included cleaning brush regularly
to keep the Diamond Tip clear of skin debris. The
Diamond Tip should be replaced every 3-6 months. A
replacement can be purchased on our website.
Satisfaction Guaranteed
Trophy Skin is committed to 100% customer satisfaction. If for any reason you are unsatisfied
with the results of your MicrodermMD, you may initiate the return process by sending an email
to sales@trophyskin.com or calling 866-546-4664 within 60 days of receiving your device.
The following terms will apply to be eligible for our full, “no questions asked”
refund (less S&H) policy:
• MicrodermMD is in new condition.
• You have followed the treatment instructions outlined in this manual.
• Device must be shipped back at your cost with tracking number,
using the shipping method of your choice.
• All included accessories must be returned and must be in new condition.
Warranty
Our first priority is your happiness! Your MicrodermMD is warranted to be free from defect in
material and workmanship for a period of three years under normal use after its original purchase
date. This warranty extends only to the original retail purchaser and only when purchased through
the Trophy Skin website or approved 3rd party affiliated sites.
If your MicrodermMD should become defective during the warranty period, contact us via email
at sales@trophyskin.com or call 866-546-4664 for repair or replacement. We reserve the right
to replace a defective product with the most comparable product currently available. We will work
with you to ensure that you are satisfied.
To view our full Limited Warranty (and to register your warranty) please visit: www.trophyskin.
com/warranty or call our office at 866-546-4664 during normal business hours.
Technical Specications
Weight: 1.3 kg
Input power: AC Single Phase 100-220V
Power consumption: 6V 1A
SPECIAL INFORMATION FOR INTERNATIONAL CUSTOMERS AND TRAVELERS:
Our device comes with a standard US two-pin plug, runs on 100-220V and can be used internationally.
International users will need to use a plug adaptor (not included) depending on their location.
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