Why is my skin red or feeling numb?
If your skin is feeling numb, then either the treatment is too powerful, or you may be overusing the
device. Reduce usage or lower the intensity of the treatment. If your skin becomes red, or a rash
develops, you may be having a reaction to the gel on the pads. THE PADS ARE CERTIFIED LATEX-FREE.
However, particularly sensitive people may experience redness or rash, if this happens, discontinue use
immediately and consult a medical professional. Either reduce the time of treatment or reduce the
intensity.
Why is the stimulation weak or nonexistent?
Since the Electronic Pulse Massager PL-009 is such a powerful device, the lack of stimulation means that
it probably isn’t connected properly. Ensure that all of the electrode pads are closely connected with the
skin and that all wires are plugged into the device. Make sure you are using the electrodes in pairs of two
or four. Make sure each pair is connected to one lead wire. Disconnect the cables and try reconnecting
– ensure that the electrodes don’t touch each other. Make sure the batteries are charged. Weak
batteries are the MAIN cause of weak / non-existent pulses.
Why won’t my pads stick to my skin?
Over time, the pads will lose their adhesion and must be replaced, this is normal. Our pads are
specifically designed to be long-lasting and are made using solid-core carbon and American-sourced gel,
certified latex-free for maximum uses. Not only does this provide a sanitary experience, it ensures that
the electrode pads are always working for your convenience. You can extend the life of the pads by
wiping your skin with a cotton swab moistened with rubbing alcohol prior to use and by moistening the
pads with a drop of electrode gel as they begin to lose adhesion.
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