What to do if my Turbolock Door locks don’t work?
If your Turbolock door lock isn't working, first, make sure the batteries are correctly installed; remove and reinstall them if necessary. If that doesn't solve the issue, the batteries might be completely dead. Replace them. You can also use the emergency power port to power the lock temporarily to open the door and then replace the batteries.
Why can’t I open my Turbolock Door locks?
There could be a couple of reasons why you can't open your Turbolock door. It might be because too much time has passed; try turning the handle while the lock’s backlight is still on. Alternatively, your access might be restricted. If you received a key from the lock’s admin, your access may be limited to certain times of the day. Check with your admin for more details.
What to do if I forgot my Turbolock Door locks codes?
If you forgot your Turbolock door lock codes, you'll need to perform a reset to erase all passwords. To do this, you must have access to the back of the door. After the reset, make sure to record the new passwords in a safe place.
Why does my Turbolock TL-99 jam or doesn’t close?
If your Turbolock door lock is jamming or the door isn’t closing properly, it could be due to a couple of reasons. First, the latch size might be incorrect. Disassemble the lock and check the latch assembly, adjusting it if you're retrofitting. If it's a new door installation, adjust the latch or drill into the door as needed to fit the latch. Another possibility is that the strike plate and latch aren’t aligned correctly. Open the door and check their alignment, making adjustments as necessary.
What to do if I entered the wrong password multiple times on my Turbolock TL-99?
If you've entered the wrong password multiple times (at least 3 times) on your Turbolock door lock, wait 15 minutes and then try again.
Crucial safety guidelines and warnings for user protection and product integrity.
Steps for preparing an existing door and installing the latch assembly.
Guidance on securely mounting the exterior and interior lock components.
Procedure to alter the default administrative password for enhanced security.
Step-by-step process for resetting the lock and establishing Bluetooth connection with the app.
General| Brand | Turbolock |
|---|---|
| Model | TL-99 |
| Category | Door locks |
| Language | English |
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