No Sound or Not Loud Enough
Make sure the tip is not clogged.
Fully charge the battery.
Make sure the hearing aid case and sound tube are clean and dry. (Refer to page 51.)
Make sure that the hearing aid case is positioned correctly behind the ear, and that the tip is
positioned properly in the ear canal.
Make sure the volume is turned up, by tapping the upper portion of the rocker switch.
Excessive ear wax can prevent sound from entering the ear. Contact your physician.
Changes in your hearing can affect how you hear with Tweak Enhance. Contact a hearing
healthcare professional if you suspect any change in your hearing condition.
Your Tweak Enhance may need to be reset. See page 44 for instructions. Follow prompts on the
screen to set up the hearing aid.
Whistling (“feedback”)
Your Tweak Enhance has a best-in-class feedback management system. However, when your
hand is near the device, you may hear a whistling noise, which is called “feedback.” This may
be caused by amplified sound bouncing off your hand back into the instrument. The noise
usually quits when you take your hand away.
If the whistling doesn’t stop once you’ve moved your hand away, ensure that the hearing aid
case is positioned correctly behind the ear, and that the tip is positioned properly in the ear
canal.
Try adjusting the volume. Tap the lower portion of the rocker switch to decrease the volume.
Make sure the dome/tip and sound tube are not clogged with wax or other debris. (Refer to
page 52.)
Try adjusting the equalizer via the Enhance app – decrease the higher frequencies.
If the above fails to reduce feedback, contact Tweak for assistance at 1-888-815-3240.
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troubleshooting
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troubleshooting
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