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Tyro Pro - User Manual

Tyro Pro
14 pages
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User guide
Tyro Pro EFTPOS machine
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Summary

Getting started

Whats in the box?

Lists the items included in the Tyro Pro EFTPOS machine package.

Your new Tyro Pro EFTPOS machine

Getting set up

Installing and charging the battery

Guide on how to install and charge the machine's battery correctly.

Inserting a paper roll

Instructions for loading a new paper roll into the EFTPOS machine's printer.

Network setup

Steps to connect the Tyro Pro to WiFi or mobile networks for internet access.

Payments app configuration

Setting up preferences for the Payments app, including passwords and receipt printing.

Other products available to you

Tyro Portal

Overview of the Tyro Portal for daily/monthly reporting and business activity analysis.

Tyro App

Information on the Tyro App for real-time EFTPOS data, transaction reports, and service status.

Tyro Service Status

How to check the system's real-time status for processing, connectivity, and portal.

Start transacting

Accepting a payment

Step-by-step guide on how to accept various payment types on the Tyro Pro.

Processing a refund

Instructions for refunding transactions and handling cardholder PIN entry.

Reversals

Explains automatic transaction reversals due to system errors and network issues.

Settlement reports

Accessing Settlement reports

How to view pending or previous day's settlement reports on the machine.

Cleaning your Tyro Pro

Settings

Payments app settings

Manage Payments app preferences like receipts, Admin, and Operator passwords.

Device settings

Configure network connectivity and run diagnostics for the EFTPOS device.

Troubleshooting

Reboot your Tyro Pro

Procedure for restarting the Tyro Pro machine to resolve issues.

Unable to connect to the internet

Steps to switch between WiFi and mobile networks for internet connectivity.

Incorrect passwords

Information on password entry attempts, lockouts, and recovery options.

Error codes and descriptions

Ensuring youre protected

Maintaining an inventory

Guidance on creating and maintaining an inventory of EFTPOS devices.

Safeguarding against tampering

Measures to protect the EFTPOS machine from theft, manipulation, and tampering.

Tyro Pro Specifications

General IconGeneral
Display6-inch E Ink Carta
Storage8 GB
Battery1500 mAh
ConnectivityWi-Fi, Micro USB
Supported FormatsEPUB, PDF, MOBI, TXT
Weight160 grams