5
TROUBLESHOOTING
What should I do if I can't find something?
l You can search to find files, apps, and settings quickly. Swipe from the right edge
of your tablet toward the center of your screen to open charms, then touch
Search. Use the keyboard to type what you are looking for.
What should I do if I forget my password?
l Your password is your Microsoft account password. If you do not have a
Microsoft account, use the password associated with the email address you used
during setup.
l If you forgot your password, go to www.microsoft.com to reset it.
What should I do if the display freezes or does not respond?
l
Press and hold the button for 10 seconds to turn off your tablet, then turn it
back on.
What should I do if I cannot turn on my tablet?
l Make sure that the battery is fully charged. If the battery is too low, your tablet will
not turn on. Connect your tablet to the power adapter and fully charge the
battery.
What are charms?
l Charms give you easy access to common functions such as Search, Share, Start,
Devices, and Settings.
Can I use Microsoft Office on my tablet?
l Yes. Your tablet comes with a year's subscription to Office 365 Personal. To
activate your subscription, open Office to register.
What should I do if I can't access the web?
l Make sure that Wi-Fi is turned on.
l Swipe from the right edge of your tablet toward the center of the screen to open
charms, then touch Settings to check the wireless signal indicator. If there is no
signal, you are not connected.
l Make sure that you select the right network and enter the correct password.
What should I do if there is no sound coming from my tablet?
l If listening through headphones, unplug and reconnect your headphones. Make
sure that the connector is pushed in all the way.
UB-15MS10 and UB-15MS10SA
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