UniFi PLUS BOX Faq

What should I
do?
 Alternatively, you may connect your unifi Plus Box with a wired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection is still running on shared bandwidth with your
internet browsing.
43.
I received error
message –
“Oops!
something went
wrong. An
unexpected error
has occurred.
Press OK to
reload app”.
What should I
do?
 Simply press the “Home” button and re-launch unifi TV app.
 Please follow these steps to force stop the unifi TV app:
1) Press the “Shortcut to installed apps” button on your
remote control
2) Select unifi TV app
3) Press and hold “OK” button
4) Select “Info”
5) Select “Force Stop”
 If the problem still persists, please contact:
 Live Chat on https://maya.unifi.com.my or myunifi app.
 Contact our helpline at 100.
44.
Why am I
experiencing
intermittent
audio issue?
 Please make sure that you have updated to the latest firmware
by following the below steps:
Go to settings > Device Preference > About > System update
Existing unifi TV Customer
45.
How do I sign in
at unifi TV app in
unifi Plus Box?
 Launch unifi TV app and login using your existing unifi PlayTV
ID and password.
46.
How do I access
my unifi PlayTV
account if I've
forgotten the
password?
 You can reset your password through your unifi PlayTV app
from your mobile device, by following the below steps:
1. Open your unifi PlayTV app
2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
47.
How do I use the
unifi Plus Box as
my 2
nd
media box
to enjoy unifi TV
content?
 You can use the unifi Plus Box as your 2
nd
unifi media box by
connecting via WiFi and login using your existing unifi PlayTV
ID.
 To enjoy unifi TV content on your 2
nd
media box (multi-room),
you must maintain your current subscription of unifi TV pack.
48.
How many
additional boxes
 Subscribers of unifi Plus Box will have an option to add a
maximum of three (3) additional media Boxes.

UniFi PLUS BOX Specifications

General

CPU	Quad-Core Cortex-A55
Operating System	Android TV
Bluetooth	Bluetooth 5.0
Ethernet	1x Gigabit
Video Output	HDMI 2.1
Audio Output	HDMI, Optical
Resolution	4K (3840 x 2160) @ 60 Hz
HDR	HDR10, HLG
Power Supply	12V DC