UniFi PLUS BOX

FREQUENTLY ASKED QUESTIONS (FAQ)
ON UNIFI TV BOX
NO
QUESTIONS
ANSWER
GENERAL INFO
1.
What is Unifi TV
Box?
Unifi TV Box is Unifi TV’s media box (Android TV Box), which
supports Wi-Fi and IPTV connectivity. It is introduced to maximise
the viewing experience of our Unifi Home customers.
Unifi TV Box comes with the following features:
 Direct access to TV content via Live Channels, Catch p or
U PICK.
 An interactive and immersive viewing experience.
 Enjoy your content in full High Definition (HD). Supports
4K as well.
 Use Google Assistant on your remote control for voice
control
 Cast content from your smart devices to your TV via Unifi
TV Box.
2.
What are the
streaming apps
available in Unifi
TV Box?
As part of its continuous effort to bring world-class streaming
apps to our customers on Unifi TV Box and smart devices, below
is the latest list:
No.
App
Offering
1.
HBO GO
HBO GO includes instant access to
Hollywood movies, all HBO & HBO
Asia shows and new HBO Originals
series released at the same time as the
US.
2.
Netflix
Netflix is a streaming service that offers
a wide variety of award-winning TV
programmes, films, anime,
documentaries, games and more on
thousands of internet-connected
devices. You can watch as much as
you want, whenever you want. There's
always something new to discover, and
new TV programmes and films are
added every week!
3.
SIAR
(Coming soon to
Unifi TV Box)
SIAR offers classic local films,
spanning a variety of genres
throughout the ages. Various movie
releases can be enjoyed anytime and
anywhere.
4.
MangoTV
MangoTV gives access to the unlimited
high-quality videos of exclusive
programs, original Chinese variety

UniFi PLUS BOX Specifications

General

CPU	Quad-Core Cortex-A55
Operating System	Android TV
Bluetooth	Bluetooth 5.0
Ethernet	1x Gigabit
Video Output	HDMI 2.1
Audio Output	HDMI, Optical
Resolution	4K (3840 x 2160) @ 60 Hz
HDR	HDR10, HLG
Power Supply	12V DC

Summary

General Information on Unifi TV Box

What is Unifi TV Box?

Explains the Unifi TV Box, its features like live channels, immersive experience, HD/4K support, Google Assistant, and casting.

What are the streaming apps available in Unifi TV Box?

Lists popular streaming apps like HBO GO, Netflix, SIAR, MangoTV, and their offerings.

Acquiring and Setting Up the Unifi TV Box

How can I get the Unifi TV Box?

Details how to get the Unifi TV Box via Unifi Home plans or add-on packs with pricing.

How do I sign in at Unifi TV app in Unifi TV Box?

Instructions on logging into the Unifi TV app using existing Unifi TV ID and password.

Connectivity, Technical Specs, and Troubleshooting

What is the technical specs of Unifi TV Box?

Lists technical specifications including Processor, GPU, RAM, Flash, and System.

What is the minimum required internet speed for me to run the Unifi TV Box?

Recommends a minimum broadband speed of 30Mbps for best streaming quality.

Can Unifi TV Box be connected via both IPTV and Wi-Fi connection?

Im facing channel glitchnot viewable and sometimes bad picture quality. What should I do?

Troubleshooting steps for channel glitches or bad picture quality, including moving the box or using wired connection.

Why does my Unifi TV Box unable to access the network?

My remote control is not responding intermittently responding. What should I do?