2. Press OK on your remote
3. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
You also have an option to remove/turn off the Parental Lock
permanently by following these steps:
1. Open the locked channel
2. Press ‘Up’ on your remote and select Parental
3. Press ‘Down’ to select Unlock Channel
4. Enter the Parental PIN (6 digits) and press the ‘Confirm’
button
Why do I see this
message, "Are
you still
watching" on my
TV screen?
You will see a prompt message after four (4) hours of continuous
playback without any user activity.
If you’d like to continue watching, please confirm by pressing any
key on your remote control. If there is no response, you will
automatically direct back to Home screen.
Why does my
Unifi TV Box
unable to access
the network?
Simply follow the configuration checklist as below:
1. Go to “Settings” and select “Network & Internet” to ensure
that the Wi-Fi is enabled.
2. Choose the available network to connect (for Wi-Fi user)
or check if LAN cable is properly connected to the Unifi TV
Box.
3. Check the network link indicator at the front panel of the
box. Blue light means it is connected to a network and if
the light turns Blue/Orange (alternate blink), it means that
the device is not connected to a network.
4. Should you need further assistance on network
connectivity, reach out to us via our digital platforms: Live
Chat on https://maya.unifi.com.my or MyUnifi app.
My remote
control is not
responding /
intermittently
responding.
What should I
do?
First, please make sure that you have paired your remote with the
Unifi TV Box and the batteries are correctly in place.
Follow the below steps to pair a Bluetooth device:
1. Go to Home screen
2. Select “Settings”
3. Under “Remote and accessories” select “Add accessory”.
You will see a list of nearby devices.
4. Put your device in pairing mode. Your device will be added
to the on-screen list
5. Select your device
Kindly refer to the Unifi TV Quick Start guide provided in the box
or go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box for
step-by-step installation and setup video guide.
As an alternative, you can also download the Android TV Remote
Control app from Google Play Store on your smart devices.
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