I’m facing
channel glitch/
channel not
viewable and
sometimes bad
picture quality.
What should I
do?
If you are facing channel glitch/not viewable, please press “Home”
button and re-launch Unifi TV app.
If you are facing bad picture quality – try moving your Unifi TV Box
nearer to your Wi-Fi router to ensure maximum connectivity.
Alternatively, you may connect your Unifi TV Box with a wired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection will be running on shared bandwidth with your internet
browsing.
I received error
message –
“Oops!
something went
wrong. An
unexpected error
has occurred.
Press OK to
reload app”.
What should I
do?
Simply press the “Home” button and re-launch Unifi TV app.
Please follow these steps to force stop the Unifi TV app:
1. Press the “Shortcut to installed apps” button on your
remote control
2. Select Unifi TV app
3. Press and hold “OK” button
4. Select “Info”
5. Select “Force Stop”
If the problem still persists, reach out to us via our digital
platforms: Live Chat on https://maya.unifi.com.my or MyUnifi app.
Why am I
experiencing
intermittent
audio issue?
Please make sure that you have updated to the latest firmware by
following the below steps:
Go to Settings > Device Preference > About > System Update
How do I access
my Unifi TV
account if I've
forgotten the
password?
You can reset your password through your Unifi TV app from your
mobile device, by following the below steps:
1. Open your Unifi TV app
2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
How do I use the
Unifi TV Box as
my 2
nd
media box
to enjoy Unifi TV
content?
You can use the Unifi TV Box as your 2
nd
Unifi media box by
connecting via Wi-Fi and login using your existing Unifi TV ID.
To enjoy Unifi TV content on your 2
nd
media box (multi-room), you
must maintain your current subscription of Unifi TV pack.
Can I skip the
configuration of
the Google
account during
You may skip the configuration of the Google account during the
setup of your Unifi TV Box. However, it is recommended for you
to create/register your Google account to get the most out of your
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