I’m not available
to receive the
box during the
delivery.
What should I
do?
If the courier delivery is not successful, you may collect your
Unifi TV Box at the nearest SKYNET collection hub.Check here
for the list of SKYNET collection hub:
https://www.skynet.com.my/branch
However, if you don’t collect the box after 14 days for West
Malaysia or 30 days for East Malaysia, the box will be returned to
TM.
You can contact us via Live Chat - https://maya.unifi.com.my or
MyUnifi app, if you wish to request for 2nd delivery attempt or
request for installer assistance with RM80 charges with RM80
charges (including installation) and we will proceed with the next
delivery for you as soon as possible.
I already check
the delivery
status in
SKYNET portal,
however my Unifi
TV Box is no
longer in their
outlet. What can I
do?
This may due to the 14 days for West Malaysia or 30 days for East
Malaysia time frame for you to collect your Unifi TV Box has
already expired.
You can contact us via Live Chat on https://maya.unifi.com.my or
MyUnifi app, if you wish to request 2nd delivery attempt or request
for Unifi installer assistance with RM80 charges (including
installation) and we will proceed with the next delivery / installation
for you as soon as possible.
Will I be charged
for the delivery
of Unifi TV Box
via SKYNET in
my Unifi bill?
There will be no additional charge imposed to customer for Unifi
TV Box add-on via courier.
How to do the
self-installation
for Unifi TV Box?
Kindly refer to the Unifi TV Quick Start guide provided in the box
or go to https://unifi.com.my/tv/offerings/devices/unifi-tv-box
for step-by-step installation and setup video guide.
I’m still having
difficulty to self-
configure my
Unifi TV Box.
May I request for
technical
assistance to
perform the
installation?
Yes, you can. Should you wish to have this done by our Unifi
team, there will be a charge of RM80 (excluding tax) for the
delivery and installation.
I did not receive
any SMS on my
Unifi TV ID. What
should I do?
You may get assistance through our Live Chat on
https://maya.unifi.com.my or MyUnifi app.
I received an
SMS but still did
Make sure that you have provided the correct address for your
Unifi TV Box delivery.
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