Using your OpenScape Desk Phone CP100
Place a Call
• Lift handset, dial number or
• Dial number and lift handset or
• For handsfree mode: dial number.
Answer a Call
• Lift handset or
• for handsfree mode: press :.
End a Call
•Hang up, or
• For handsfree mode: press :.
Open listening
During a call with handset:
• Press :.
Switch off open listening:
• Press :.
Switch between Handset and Handsfree Mode
Swith to handsfree mode during a Call:
• Hold down : until you hang up handset.
Switch to handset:
• Lift handset.
Hold and Retrieve a Call
During a call with Party A:
• Press Hold key (if configured). Party A is put on hold.
• To retrieve a held call: press Retrieve line (if configu-
red).
Using your OpenScape Desk Phone CP100
Consultation
During a call with Party A:
1. Press Z. Party A is put on hold.
2. Call Party B.
3. If the conversation with Party B is finished, press
Z
or
wait, until Party B has hang up.
You are now connected again to Party A.
Toggle
During a call with Party A:
1. Press Z. Party A is put on hold.
2. Call Party B.
3. If connected to Party B, press € and Z to toggle.
Pressing Z repeatedly toggles between Party A and B.
Make a Conference Call
During a call with Party A:
1. Press Z. Party A is put on hold.
2. Call Party B.
3. If connected to Party B, choose option Start conferen-
ce on the display.
You are now in a conference call with Party A and B.
Transfer a Call
During a call with Party A:
1. Press Z. Party A is put on hold.
2. Call Party B.
3. If connected to Party B, choose option Start transfer
on the display. Alternatively, the call can be transfer-
red without consultation (blind transfer).
The party A will be transfered to Party B.
Call back
1. Call an internal Party. The Party does not lift the hand-
set or is busy.
2. Press Callback on the Programmable key (if configu-
red).
3. As soon as the not reached Party has hung up, the call-
back is triggered and your telephone rings.
4. Answer the call back. The not reached Party is called.
Programmable keys
Examples of Programmable keys
Function Explanation
Call waiting Allows a second incoming call while in
an active call
Callback Requests an automatic call back
(busy/no answer)
Caller list List of placed, answered and missed
calls
Call forwarding Forwards all incoming calls to the pro-
grammed destination when the line is
busy
Call forward. no reply Forwards all incoming calls to the pro-
grammed destination if they are not
answered
Consult Puts an active call on hold and
provides a prompt for dialing
Pickup - directed Picks up another ringing phone
Phonebook Phonebook
Do not disturb Incoming calls do not ring; callers hear
the busy signal
Toggle/connect Toggles OpenScape Voice services
Redial Calls the last dialed number
Release Ends a call
Repdial key Dials pre-defined numbers and
control sequences
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