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Unify OpenScape Business User Manual

Unify OpenScape Business
233 pages
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OpenScape Desk Phone CP600/CP600E
OpenScape Key Module 600
OpenScape Business
User Guide HFA
A31003-C1000-U111-6-7619

Table of Contents

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Unify OpenScape Business Specifications

General IconGeneral
CategoryIP Phone
ManufacturerUnify
Product NameOpenScape Business
NetworkingEthernet
Supported ProtocolsSIP
Power SupplyPoE (Power over Ethernet) or external power supply (depending on model)
Headset PortYes, 3.5mm jack

Summary

Important Notes

Symbol Explanations

Explains the meaning of symbols used in the manual for better comprehension and safety.

Phone Updates and Maintenance

Additional Information Resources

Provides access to online resources, license details, and installation guidelines.

General Information

About This Manual

Introduces the document, its purpose, and how it should be used by readers.

Manual Conventions and Icons

Explains the icons, display conventions, and general illustration methods used in the guide.

Getting to Know the OpenScape CP600

User Interface Overview

Identifies and describes the physical controls and display elements of the telephone.

Phone Ports and Properties

Details the physical connection ports and key technical specifications of the OpenScape CP600.

Network Port Efficiency

Explains how to use the phone's network port to connect a PC, saving a network port.

OpenScape Key Module 600 Description

Describes the optional OpenScape Key Module 600 and its attachment to the phone.

Phone Controls and Keys

Softkeys and Audio Controls

Explains the functionality of softkeys, audio control keys, and volume adjustments.

Navigator Key Functions

Details the operations performed using the navigator keys for list navigation and actions.

Dialpad Usage for Input

Covers numeric and text input methods using the phone's dialpad.

Display Interfaces and Navigation

Conversations List Interpretation

Explains how to read and understand the call history and conversation list.

Main Menu Access and Usage

How to access and navigate the main menu of the phone from any screen.

Interpreting Display Icons

Explains the meaning of various icons displayed in the notification area and status bar.

Presence Status Management

Setting and Managing Presence

How to set your current availability status and choose duration options.

Free Programmable Keys (FPK) Screen

Explains the FPK screen feature for quick access to favorite functions.

Context-Dependent Displays

Actions via Softkeys and Navigation

Illustrates how softkeys and navigation keys are used for actions like searching and dialing.

Dialpad and Navigation Key Actions

How to initiate calls using the dialpad or select items via navigation keys.

Dialogue Actions: Sending Messages

Process for Sending Messages

Steps for sending short text messages to other participants via the phone.

Operating Your OpenScape Desk Phone

Navigating Phone Menus

Guides on how to move through the phone's menus and activate applications.

Conversations List Overview

Understanding Conversation Icons

Explains the icons used in the conversations list to indicate call status and type.

Viewing Conversation Details and Conducting Calls

How to open conversation details and initiate calls using softkeys or navigation.

Editing Conversation and Contact Details

Modifying Contact Information Fields

Steps to edit contact details such as last name, first name, and work number.

Editing Contact Information Fields (Continued)

Further details on editing various contact fields like mobile, company, and email addresses.

Saving and Displaying Contact Data

How to save updated contact data and how it appears on subsequent calls.

Creating New Contacts and Conversations

Adding New Conversation Entries

Procedure for creating a new contact from the conversation list options.

Searching for Contacts and Conversations

Search Methods and Input

How to search for contacts using alphanumeric or numeric input via the search field.

Advanced Search with Special Characters

Using comma and hash characters to refine search queries for better results.

Filtering Conversation Lists

Selecting Call Type Filters

How to filter the conversation list to display specific call types like missed or dialed calls.

Displaying and Viewing Call History

Accessing Detailed Conversation Histories

How to view detailed call histories and access past interaction logs.

Deleting Conversation Entries

Removing Items from Call History

Steps to delete unwanted entries from the call history or contact list.

Telephony Interface: Incoming Calls

Handling Incoming Calls

Explains how incoming calls are signaled and displayed, and how to accept or ignore them.

Managing Multiple Incoming Calls

How to manage multiple incoming calls, including ignored waiting calls.

During a Call Operations

Available Call Functions

Details functions like consultation, transfer, and sending messages available during an active call.

Call State Icons and Status

Explains the icons that indicate the status of calls and the connection type.

Programmable Keys Overview

Programming Favorites Keys

Guide to programming keys in the Favorites menu with functions or phone numbers.

Key Programming and Feature Selection

Steps to access key programming, change features, and navigate through function lists.

Configuring Shift Key and Saving Settings

How to configure a 'Shift key' function and save changes to key programming.

OpenScape Key Module 600 Features

LED Displays for Function Keys

Explains the meaning of LED indicators for different states of function keys.

User Settings Configuration

Accessing and Navigating User Settings

How to access the main settings menu and navigate through user-specific configuration options.

Adjusting Local Phone Settings

Details on configuring local settings like Ringer, Audio, and other user preferences.

Setting Parameters: Room Acoustic, Headset

How to set parameters for room acoustics and headset socket configurations.

Adjusting Display and Volume Levels

Guide to adjusting display brightness, key module contrast, and volume levels via menus.

Enabling the FPK Screen

Accessing FPK Menu via Settings

Steps to enable the FPK screen through the settings menu for quick access.

Configuring Idle Menu and Display Settings

How to adjust idle menu mode, brightness, and key module contrast.

Switching Between Idle and FPK Menus

Instructions for switching between the standard idle menu and the FPK menu.

Setting Up the Phone: Display

Display Adjustment and Brightness Settings

How to adjust display tilt and brightness for optimal viewing.

Selecting Display Language for Guidance

Procedure to change the language for user guidance displayed on the phone.

Energy Saving Mode Configuration

Setting inactivity timers for backlight dimming and screen switch-off to save energy.

Key Module Contrast Adjustment

Adjusting the contrast of key labels on the OpenScape Key Module 600 for ambient lighting.

Key Module Brightness Adjustment

Adjusting the brightness of key labels on the OpenScape Key Module 600.

Idle Screen Configuration

Activating the Idle Screen Feature

Steps to activate the idle screen feature, which acts as a screensaver.

Uploading Custom Idle Screen Images

How to transfer and set custom images for the idle screen via the web interface.

Automatic Idle Screen Activation Settings

Configuring the inactivity period before the idle screen activates automatically.

Setting Idle Screen Image Display Intervals

Configuring the time intervals for changing idle screen images.

Audio Settings and Volume Control

Adjusting Connection Volumes

How to set volumes for loudspeaker, handset, headset, and call loudspeaker.

Ringer and Alert Tone Management

Instructions for deactivating the ringer, activating alert tones, and muting active ringers.

Room Acoustic Optimization

Adjusting phone settings to improve speakerphone audio quality based on room acoustics.

Ringer Selection and Configuration

How to select and configure preferred ringtones for internal and external calls.

Headset Port Configuration

Setting up the phone to use wired or cordless headsets, or a conference device via the headset port.

Presence Status Configuration

Setting Presence Status and Duration

How to set your presence status (e.g., Office, Meeting) and specify the duration.

Managing Away Status and Forwarding

How to switch off away status or forward calls by setting presence to Office.

Call Settings: Call Waiting

Managing Call Waiting Signals

How to activate or deactivate call waiting and its associated signal tones.

Configuring Speed-Dial Keys

Steps to assign speed-dial numbers to keys for quick dialing.

Night Answer Mode Activation/Deactivation

How to switch the night answer mode on or off for call forwarding.

Programming Function Keys

Function Key Setup Procedure

Detailed steps for assigning functions or numbers to programmable keys using various methods.

Function Overview and LED Indicators

Summary of available functions and explanations of LED displays on function keys.

Setting Procedure Keys

How to save call numbers and complex functions to keys for easier access.

Configuring Selected Dialing Keys (Level 2)

Steps to configure dialing keys on the second level of the Key Module for advanced dialing.

Setting Dialing Keys from Contact Data

Assigning Keys Using Existing Conversations

How to assign phone numbers and labels using contact data from previous calls.

Selecting Contact Phone Numbers

How to choose the correct phone number from a contact's multiple entries.

Editing Number and Label Fields

How to edit the number and label associated with a dialing key.

Deleting Key Programming

Removing Programmed Key Functions

Steps to delete programmed functions or key assignments from the Key Module.

Local Features Setup

Programming and Deleting Local Features

How to program and remove local features, such as the door opener, onto function keys.

Deleting Local Feature Assignments

Steps to remove a local feature that has been programmed onto a key.

Making and Receiving Calls

Answering Incoming Calls

How to receive and answer incoming calls using the handset, loudspeaker, or headset.

Taking Calls for Colleagues

How to pick up calls intended for colleagues using direct station selection or line keys.

Spoken via Loudspeaker Handling

How to manage calls where you are spoken to directly via the phone's loudspeaker.

Handsfree Answerback Control

Enabling or disabling the handsfree answerback feature for better audio interaction.

Microphone Mute Functionality

How to temporarily switch the microphone on or off during a call.

Dialing and Call Management

Off-Hook and On-Hook Dialing

Methods for making calls by lifting the handset or keeping it on-hook.

Dialing with Connected Headsets

How to make calls using a connected headset, with instructions for internal and external numbers.

Conversations List Navigation and Redial

How to select contacts from the conversations list and redial previous calls.

Speed Dialing Methods: Central and Keys

Using central speed dial numbers and configuring speed-dial keys for quick dialing.

Direct Loudspeaker Communication

Sending Text Messages

How to create and send short text messages to individuals or groups.

Managing Sent and Received Messages

Procedures for deleting sent messages and viewing received messages, including notifications.

Leaving Voicemail Response Texts

How to record or leave a message/response text when you are unavailable.

Assigning Phone Numbers and Rollover Settings

How to assign specific numbers for outgoing calls and configure rollover options.

Forwarding Calls: Variable Settings

Setting Up Variable Call Forwarding

How to configure call forwarding to different destinations via the call forwarding menu.

Activating/Deactivating Call Forwarding

Methods to activate and deactivate call forwarding using dedicated keys or the idle menu.

Using CFNR (Call Forwarding No Reply)

How to set up call forwarding for when calls are not answered within a specified time.

Office Call Forwarding

Activating/Deactivating Office Forwarding

Steps to activate or deactivate call forwarding specifically to the office.

Using the Callback Feature

Saving and Accepting Callback Requests

How to request a callback when a party is busy and how to accept an incoming callback.

Managing Saved Callback Requests

Procedures for checking and deleting saved callback requests.

During Call Operations: Call Modes

Switching Between Handset and Speakerphone

How to switch between handset and speakerphone modes during an active call.

Handling Second Calls (Call Waiting)

Managing incoming calls while on another call, including accepting, rejecting, or holding.

Calling a Second Party and Call Transfer

Transferring Calls to Colleagues

How to transfer an active call to another person or colleague.

Call Parking and Retrieval

Parking and Retrieving Calls

Steps to park active calls and retrieve them from any phone, including managing parking positions.

Call Holding and Recall Functionality

How to place a call on hold and manage recalls after hanging up.

Starting Conference Calls

Adding Participants to a Conference

How to initiate a conference call and add multiple participants.

Managing Conference Participants

How to disconnect participants from a conference and end the conference call.

DTMF Dialing and Signals

Sending DTMF Signals for Control

How to send DTMF signals to control answering machines or other systems.

Importing Contacts via Web Interface

Contact File Import Process

Guide to importing contact lists from CSV files using the Web-Based Management interface.

Using Bluetooth Connectivity

Bluetooth Device Pairing Process

Explains the steps involved in pairing Bluetooth devices for wireless communication.

Connecting Bluetooth Headsets

Step-by-step instructions for connecting a Bluetooth headset to the phone.

Testing Bluetooth Headset Functionality

How to test the connection of a paired headset and make test calls.

Transferring Contacts via Bluetooth

Receiving and Saving vCards

How to receive contact data in vCard format and save it to the phone's contact list.

Sending Contacts as vCards

Methods for sending contact information as vCards to other Bluetooth devices.

Using Bluetooth Conference Phones

Connecting Bluetooth Conference Phones

Steps to pair and connect Bluetooth conference phones for audio conferencing.

Testing Bluetooth Conference Phone Functionality

How to test the call handling and participant management of a Bluetooth conference phone.

Bluetooth Device Integration (HFAG)

Handling Incoming HFAG Calls

How to manage incoming calls from mobile devices connected via Bluetooth (HFAG).

Handling Outgoing HFAG Calls

Making outgoing calls using a Bluetooth mobile device and troubleshooting dialing issues.

HFAG Call Status in Main Menu

How HFAG call status is displayed in the phone's main menu screen.

HFAG Call Status in Conversations List

How HFAG calls are shown and distinguished in the conversations list.

Anonymous Bluetooth Mode

Configuring Anonymous Mode Settings

How to configure settings like 'Hide mobiles data' for anonymous operation of Bluetooth calls.

Using Bluetooth Keyboard

Keyboard Navigation and Input Operations

Explains how keyboard navigation keys and input methods function with the phone.

Bluetooth Keyboard Pairing Modes

Describes the different pairing modes supported for Bluetooth keyboards.

Bluetooth Remote Button Functionality

Pairing and Configuring Remote Button

Steps to pair a Bluetooth remote button and configure its actions on the phone.

Remote Button Reconnect Trigger

Explains the 'Trigger on reconnect' functionality for remote buttons when disconnected.

Bluetooth Settings Configuration

Activating and Deactivating Bluetooth

How to turn the Bluetooth function on and off on the phone.

Managing Paired Bluetooth Devices

Functions for adding, deleting, connecting, and renaming Bluetooth devices.

Connecting and Disconnecting Bluetooth Devices

Procedures for establishing and terminating connections with Bluetooth devices.

Automatic Bluetooth Connection Management

How to use Proximity Monitoring for automatic connection and disconnection of Bluetooth devices.

Proximity Threshold and Audio Settings

Adjusting proximity settings and managing audio for Bluetooth devices.

Deleting and Renaming Bluetooth Devices in List

How to remove Bluetooth devices from the list or change their names.

Bluetooth Device Blacklisting

Adding Devices to the Bluetooth Blacklist

Steps to add Bluetooth devices to a blacklist to prevent connection attempts.

Eddystone Beacon Functionality

Configuring Eddystone Beacon Operation

How to set up or deactivate the Eddystone Beacon for proximity services.

Beacon Server Connection Setup

How to set up a server connection for beacons, including URI and interval configuration.

Making Calls in Team Environments

Understanding Line Types and Trunks

Explains different types of telephone lines (Primary, Secondary, Private, Shared, Direct) and trunk distinctions.

Line/Trunk Keys and LED Indicators

How line/trunk keys function and the meaning of their LED status indicators.

Managing Calls on Line/Trunk Keys

How to hold calls on line keys and alternate between multiple active calls.

MULAP Conference Release Functionality

How to use the MULAP conference release function to join or manage conference calls.

Direct Station Selection (DSS) Keys

Understanding DSS Key LED Status

Explains the meaning of LED indicators on DSS keys for team member status.

Team Member Call Operations via DSS

How to directly call team members, transfer calls, or pick up calls using DSS keys.

Forwarding Calls for Specific Lines

Activating Line Forwarding Settings

How to activate call forwarding for a specific line, impacting all associated line keys.

Deactivating Line Forwarding

Steps to deactivate call forwarding for lines and understanding LED notifications.

Direct Call Transfer to Manager

Activating/Deactivating Manager Call Transfer

How to enable or disable direct call transfer to a manager or secretary.

Group Calls and Hunt Groups

Activating and Deactivating Group Calls

How to turn group call and hunt group functionality on or off.

Managing Multiple Group Memberships

How to manage membership in multiple groups and interpret group status indicators.

Accepting Calls for Colleagues

Connecting Calls for Group Ringing

How to set up group ringing and manage group members for incoming calls.

Universal Call Distribution (UCD)

UCD Login and Logout Procedures

How to log into and out of the UCD system as an agent for call assignment.

UCD Post-Processing and Night Service

Requesting post-processing time and managing night service for UCD.

Displaying Waiting Call Information

How to view the number of calls currently waiting in the call distribution queue.

Private Sphere and Security Features

Activating/Deactivating Idle and Do Not Disturb

How to activate idle mode and do not disturb (DND) functions for privacy.

Caller ID Suppression Settings

How to block your phone number or name from appearing on the recipient's display.

Phone Security: Preventing Misuse

Locking and Unlocking the Phone

How to lock the phone to prevent unauthorized access and unlock it with a password.

Locking and Unlocking Other Phones

Procedures for locking and unlocking other phones against unauthorized use.

Managing Personal Lock Codes

How to assign and change a personal lock code for phone security features.

User Password Management

Changing User Passwords

Steps to change the user password for security and access to phone settings.

Deactivating Password Prompt

How to disable the password prompt for user settings and phone lock functions.

Activating the Phone Lock Feature

How to activate the phone lock to prevent unauthorized use of functions and calls.

Connection Costs Display

Viewing Call Cost Information

How to display connection costs for ongoing or past calls on the phone.

Querying Connection Costs for Other Phones

How to display and print fee-based call information from other phones using a programmed key.

Calling with Call Charge Assessment

Assigning External Calls to Projects

How to assign external calls to specific projects using account codes for charge assessment.

Appointment and Reminder Function

Saving and Deleting Appointments

How to set up timed reminders for appointments and manage saved entries.

Using Timed Reminders for Appointments

How the phone rings and displays an appointment reminder at the set time.

Using a Different Phone for Calls

Using Another Phone for Your Calls

How to allow others to temporarily use your phone for their calls, mimicking your own settings.

Mobile Connection to Different Phones

Mobility Variants: Basic and Data Privacy

Explains the two mobility variants for connecting to different phones and their data handling.

Logging Onto the 'Guest Phone'

Steps for logging onto a mobile connection designated as a 'guest phone' for seamless call management.

Transferring Connections and Logging Off

How to transfer call connections between guest phones and log off the current guest phone connection.

Fax and Answering Machine Messages

Resetting Phone Services and Functions

Procedure for resetting phone services and functions, including a list of deleted features.

Activating Functions for Other Phones

Managing Associated Services via Codes

How to activate/deactivate functions for other phones using codes and the associated services menu.

System Functions Externally via DISA

Using DISA for External Access and Functions

How to use Direct Inward System Access (DISA) for external connections and accessing system functions.

Controlling Connected Computer Services

How to control connected computers or information systems via the phone.

Searching for People (Not for U.S.)

Reacting to Paging Search Requests

How to respond to search requests initiated by paging equipment or other systems.

Video Streaming from Cameras

Programming Camera Keys for Video Access

How to assign a key to activate/deactivate camera video streams for monitoring.

Viewing Camera Video Streams on Phone

How to activate and view video streams from configured cameras on the phone.

Door Opener Functionality

Programming and Operating Door Opener

How to program a key for door opening and use it to grant access to visitors.

Receiving Door Phone Calls

Interacting with Visitors and Door Opener

How to speak with visitors via the door phone and operate the door opener.

Viewing Video Before Answering Door Calls

How to watch a video stream from the entrance camera before answering a door phone call.

Viewing Video After Answering Door Calls

How to access the video stream after answering a door phone call and talk to the visitor.

Networking: Special Functions

Logging Out from Hunt/Group Calls

How to log out from hunt groups or group calls within a networked environment.

Tracing Call Forwarding Remotely

Activating/Deactivating Call Forwarding

How to activate or deactivate call forwarding for your phone from other network phones.

Using Night Service Features

Setting Night Destinations for Phones

How to set phones on other systems as night destinations for call forwarding.

Ringing Group Configuration

Managing Ringing Group Phones

How to save, display, or delete phones associated with a ringing group for simultaneous ringing.

Releasing Door Access Remotely

Activating Door Release from Other Systems

How to activate the door release function from other OpenScape Business systems.

Local Phone Settings: Audio

Volume Adjustment for Audio Components

How to set and adjust volumes for loudspeaker, ringer, handset, and headset.

Setting Local Ringtones and Call Types

How to select and configure ringtones for different call types like internal or external.

Ringtone Mode Selection (HiPath vs. Local)

How to choose between HiPath and Local ringtone modes to determine ringer generation.

Insecure Call Alert and Block Dialing

Managing Outgoing Call Blocking

How to enable or disable blocking for outgoing calls and delete characters from entries.

Exchange Account Access Setup

Configuring Exchange Server and Credentials

Steps to enter server address, user name, password, and folder for Exchange account access.

Configuring Unified Communications (UC) Connection

UC Journal and User Login Configuration

How to log into the UC server and configure UC journal and user credentials.

OpenScape UC Voicemail Operations

How to activate UC Voicemail and access voicemail notifications within the conversation list.

Managing Voice Message Playback

How to play, mark, delete, or stop voice messages during playback.

SD Card Status Information

Checking SD Card Status

How to view the current status information for a potential SD card in the phone.

Displaying Network Information

Viewing Network Connection Details

How to access and browse network details like IP address, URL, and activity.

Resetting User Data to Factory Settings

Initiating the User Data Reset Process

Procedure to reset all personal settings, screensaver images, and ringer files to factory defaults.

Web Interface Access and Configuration

Launching the Web Interface

How to access the phone's settings and configuration options via a web browser.

Navigating User Pages via Web Interface

How to access and navigate user-specific settings through the web interface or phone menus.

Phone and Data Transfer Configuration

Details on configuring phone settings like display, inactivity, and slideshow image transfers.

Troubleshooting: Responding to Error Messages

Interpreting and Responding to Display Errors

Explains common error messages, their causes, and appropriate responses.

Local User Menu Operations

Opening and Navigating the User Menu

How to open the user menu on the phone and navigate its various configuration options.

User Configuration and Phone Settings Overview

Overview of user configuration for outgoing calls, block dialing, and other phone settings.

Functions and Codes Overview (Alphabetical)

Function Codes: Direct Dialog and Service Menu

Details functions, their availability via dialog/service menu, and corresponding codes.

Function Codes: Messages, Conference, Dialing

Continuation of function codes covering messages, conferences, dialing, and mobile login.

Function Codes: Call Pickup, Forwarding, Silent Mode

Details function codes for call pickup, forwarding, silent mode, and phone locking.

Notification Area Icon Guide

Interpreting Notification Area Icons

Explains the meaning of various icons displayed in the phone's notification area for status updates.

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