Unify OpenScape Business - Universal Call Distribution (UCD); UCD Login and Logout Procedures

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Calls on Universal Call Distribution (UCD)
If configured (ask relevant Administrator), you will belong to a group of members
(agents) to whom calls will be assigned.
An incoming call is always delivered to the agent who has been idle the longest.
Login/logout at beginning/end of use
@ If nec. Press Main Menu key.
Open using the Softkey.
Open with softkey.
Open with softkey.
€ Select "Universal Call Distribution".
Open with softkey
Confirm.
or
Confirm.
j Enter your identification number ("Operator") when logging in (ask relevant Ad-
ministrator).
Log in/out during working hours
@ If nec. Press Main Menu key.
Open using the Softkey.
Open with softkey.
Open with softkey.
€ Select "Universal Call Distribution".
Open with softkey.
Confirm.
or
Confirm.
Service/Settings
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Service menu
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Destinations
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Universal Call Distributi- -
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Log on
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Log off
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Service/Settings
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Service menu
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Destinations
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Universal Call Distributi- -
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not available
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Available
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