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Cause Possible remedy
Issue: Not clear, distorted
Poorly tting hearing
aids
Consult your hearing
healthcare professional
Hearing aids blocked
with ear wax
See “Care and maintenance”
Consult your hearing
healthcare professional
Low battery Replace battery
Issue: low volume on landline telephone
Low volume Turn up volume
Telephone not
positioned properly
Move telephone receiver
around ear for clearer signal.
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
Cause Possible remedy
Issue: mobile phone calls not being heard through
hearing aids (Insera B-312 hearing aids)
Hearing aids are in flight
mode
Exit flight mode: open
battery door, then close
battery door
Hearing aids are not
paired to the phone
Pair your hearing aids to
your mobile phone (again)
For any problems not listed in the guide, contact your
hearing care professional.
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