Unitron Moxi - Troubleshooting Common Issues; No Sound Issues; Low Volume Issues

2928
Not loud enough
Low volume
Low battery
Custom shells/
domes not inserted
properly
Change in hearing
Custom shells/domes
blocked with ear wax
Plugged microphone
shield
Turn up volume; see
hearing healthcare
professional for models
without a manual
volume control or if
problem persists.
Replace battery
See “Putting your
hearing aids on your
ears”. Reinsert carefully.
Consult your hearing
healthcare professional
Clean custom
shells/domes. See
“Cleaning your hearing
aids”. Consult your
hearing healthcare
professional.
Consult your hearing
healthcare professional
Cause Possible remedy
Troubleshooting guide
Cause Possible remedy
No sound
Not turned on
Low/dead battery
Poor battery contact
Battery upside down
Custom shells/
domes blocked with
ear wax
Plugged microphone
shield
Turn on
Replace battery
Consult your hearing
healthcare professional
Insert battery plus (+)
side up
Clean custom shells/
domes. See “Cleaning
your hearing aids”.
Consult your hearing
healthcare professional.
Consult your hearing
healthcare professional