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Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Earmolds/slim tubes/
domes blocked with ear
wax
Clean earmolds/ domes.
See “Cleaning your hearing
aids”. Use cleaning pin to
dislodge ear wax in slim
tubes. Consult your hearing
healthcare professional.
Plugged microphone shield Consult your hearing
healthcare professional
Troubleshooting guide
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