17
Troubleshooting guide
Cause Possible remedy
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Earmolds/
slim tubes/domes
blocked with ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Earmolds/slim tubes/
domes not inserted
properly
• Change in hearing
• Earmolds/slim tubes/
domes blocked with
ear wax
• Plugged microphone
protector
Intermittent
• Low battery
• Dirty battery contact
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmolds or slim tubes and domes.
See “Cleaning your hearing instrument”.
Consult your hearing healthcare professional.
• Consult your hearing healthcare professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting your hearing instruments on
your ears”. Reinsert carefully.
• Consult your hearing healthcare professional
• Clean shells and domes. See “Cleaning your
hearing instrument”. Consult your
hearing healthcare professional.
• Consult your hearing healthcare professional
• Replace battery
• Consult your hearing healthcare professional
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