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Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional
Troubleshooting guide
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery Replace battery
Hearing aids not inserted
properly
See “Putting your hearing
aids in your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Hearing aids blocked with
ear wax
See “Cleaning your
hearing aids.” Consult
your hearing healthcare
professional