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Cleaning your ITE hearing aids
Use a so cloth to clean your hearing aid at the
end of each day, and place it in its case with the
battery door open to allow moisture to evaporate.
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Using the brush that was provided with your
hearing aids, clean ear wax from your hearing
aids everyday.
Never use alcohol to clean your hearing aids.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
can seriously damage them.
Talk to your hearing healthcare professional
about regular appointments to have the wax
removed from your hearing aids.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing healthcare
professional
Battery upside down Insert battery plus (+) side up
Hearing aids
blocked with ear wax
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Not loud enough
Low volume Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Low battery Replace battery
Hearing aids not
inserted properly
See “Putting your hearing aids in
your ears.” Remove and reinsert
carefully
Change in hearing Consult your hearing healthcare
professional
ITE troubleshooting guide
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