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Troubleshooting Guide
CAUSE POSSIBLE REMEDY
No sound
• Not turned on
• Low/dead battery
• Poor battery contact
• Battery upside down
• Earmold/slim tube/
dome blocked with
ear wax
• Plugged microphone
protector
Not loud enough
• Low volume
• Low battery
• Earmold/slim tube/
dome not inserted
properly
• Earmold/slim tube/
dome blocked with
ear wax
• Change in hearing
• Plugged microphone
protector
• Turn on
• Replace battery
• Consult your hearing healthcare professional
• Insert battery plus (+) side up
• Clean earmold/dome. See “Cleaning your
Hearing Instruments”. Use cleaning pin to
dislodge ear wax in slim tube. Consult your
hearing healthcare professional
• Consult your hearing healthcare professional
• Turn up volume; see hearing healthcare
professional for models without a manual
volume control or if problem persists.
• Replace battery
• See “Putting Your Hearing Instruments on
Your Ears”. Reinsert carefully.
• Clean earmold/dome. See “Cleaning your
Hearing Instruments”. Use cleaning pin to
dislodge ear wax in slim tube. Consult your
hearing healthcare professional
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
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