TROUBLE
Headphones will
not charge
Trouble during
the pairing process
Audio and video do
not match
There may be a delay from some sources or applications.
Try streaming from another device or select another track.
SUGGESTIONS
- Make sure both USB plugs are firmly connected into their sockets
- Disconnect and reconnect the USB charging cable
- If charging with your computer, be sure the USB port is powered
and remember to plug in your computer
- Be sure the headphones are not connected to the charger and
the power switch is on
- Turn your headphones off, then on again
- Remember to turn on the Bluetooth feature on your device
- Turn off the Bluetooth feature on any other device which has
been previously paired (can only pair with one device at a time)
- Clear the history of paired devices by pressing and holding
Volume + and Volume - for 3 seconds
- Try to pair with another device to be sure that both the
headphone and your Bluetooth device are working properly
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