27
Trouble Shooting
PROBLEMS POSSIBLE CAUSE SOLUTIONS
Burner won’t light
after turn and push
the knobs
Electrode deposited with
cooking residues
Use clean swab and alcohol to
clean.
Electrode damaged Replace.
Electrode wires are loose or fall
off
Reconnect or replace with new
Electrode assembly with wires.
Orifice blocked Check the orifice for blockage.
Wire is shorting
Replace with new Electrode
assembly with wires.
Burner can’t light by
match
No gas Open the gas tank valve.
Gas flow are not smooth Clear burner tubes.
Incorrect assembly between
burner and valve
Re-assemble.
Yellow or orange
flame, with gas odor
Incomplete combustion Call our customer service center.
Low heat with knob
in “MAX” position.
Gas hose bent or kinked Smoothen it.
Burner or orifice blocked. Clear.
Low gas pressure Call the gas dealer.
Grill not preheated Preheat the grill for 15 minutes.
Flare-up
Excessive meat fat Cut off fat before grilling.
Over high temp. Adjust.
Grease deposit Clean.
Flame out Over high winds Find a less wind place.
Flame lifting Over high gas pressure Call the gas dealer.
Flashback Burner port blocked Clean.
Grease fire Grease accumulated in food
Turn off knobs, tank Valve, leave lid
open, let fire burn out. Clean the grill
after cool.
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