www.vax.co.uk
8
troubleshooting/ uk service & help
8. Troubleshooting
WARNING: To reduce the risk of personal injury,
unplug the vacuum cleaner before performing
maintenance or troubleshooting checks.
PROBLEM: The cleaner won't run.
Cause:
Not properly plugged into electrical outlet.
Solution: Plug in firmly.
Cause: No electricity in electrical outlet.
Solution: Check fuse or breaker.
Cause: ON/off switch not turned on.
Solution: Push on/off switch to ‘on’.
Cause: Blown fuse/tripped breaker.
Solution: Reset circuit breaker or replace fuse.
PROBLEM: Cleaner won’t pick up/loss of suction.
Cause:
Dust bag not installed correctly.
Solution: Review dust bag removal and replacement.
Cause: Dust bag full or blocked.
Solution: Replace dust bag.
Cause: Clogged filter.
Solution: Remove filter and clean.
Cause: Blockage in hose.
Solution: Disconnect hose, remove the obstruction
then re-fit.
PROBLEM: Cleaner/accessories won’t pick up.
Cause:
Accessories not connected properly.
Solution: Refer to page 8 for fitting information.
Cause: The hose is clogged.
Solution: Remove hose and tools. Remove obstruction.
9. UK Service & Help
Vax Care 0870 6061248
Monday-Friday 9.00am to 5.00pm.
An answerphone is available outside of these hours. Any
queries or concerns about using the Vax, call the Vax
Careline. Calls are charged at the UK national rate.
Please make a note of the serial number and model
number of the carpet cleaner before calling. There are
over 400 approved Vax Service Agents in the UK. For the
nearest Service Agent, please call the Vax Careline.
www.vax.co.uk
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