Taking care of your machine What to do if it goes wrong
Hose blockages
The exible hose may be disconnected from the vacuum
cleaner. Carefully remove any blockages found and
reconnect the hose securely.
Accessory blockages
Remove accessory from the hose/telescopic tube.
Carefully remove the blockage and return to the cleaner.
WARNING: Do not wash post-motor lter.
WARNING: To reduce the risk of electric shock, the power cord must be disconnected before performing
maintenance/troubleshooting checks. Turn the vacuum cleaner o and unplug from the electrical socket.
Cleaning the post-motor lter
Clearing blockages
tap
Tap to clean.
• Check the ‘Contents’ page in this guide to make sure the part is
denitely included in your unit.
• If it is missing, we’re here to help. Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
NZ: 0800 VAX NZL (0800 829 695)
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then re-
attaching it to the unit, ensuring it is locked rmly back into place.
• The lter may be clogged; refer to ‘Taking care of your machine’.
• The dirt container may be blocked; refer to ‘Taking care of your
machine – Cleaning the shroud’.
SolutionProblem
CAUTION: To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
There is an
accessory missing.
Why won’t the vacuum
cleaner pick up?
Why is dust escaping
from the vacuum?
• The lter may be clogged; refer to ‘Cleaning the pre/post lter’.
• The dirt container may be blocked; refer to ‘‘Taking care of your
machine – Cleaning the shroud’.
• The dirt container may be incorrectly installed; remove the dirt container
from the unit by pressing the dirt container release catch and then
re-attaching it to the unit, ensuring it is locked rmly back into place.
What do I do if the unit/
an accessory becomes
damaged or broken?
Why won’t the accessories
pick up properly?
Why will the vacuum
cleaner not run?
• We’re here to help. Simply call AUS: 1300 VAX AUS (1300 829 287)
/ NZ: 0800 VAX NZL (0800 829 695) or visit vax.com.au
• Hose blockages: remove the hose from the unit. Carefully remove any
blockages found and reconnect hose securely.
• Accessory blockages: remove accessory from handle/tube. Carefully
remove blockage and re-attach to the vacuum cleaner.
• The accessory may be faulty. Simply call us on AUS: 1300 VAX AUS
(1300 829 287) / NZ: 0800 VAX NZL (0800 829 695)
for assistance.
• It may not be plugged into the electrical outlet correctly; ensure that
the plug is pushed in securely.
• The electrical outlet may not be working properly; check the fuse
or breaker, or consult an electrician.
• The motor thermostat may have tripped; switch o and unplug the
vacuum cleaner, and leave for one hour before switching the cleaner
back on.