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CHAPTER 2
SERVICE PROCEDURES
Basic Service Procedures
VENTURE RV and your VENTURE RV Dealer have a strong and
dedicated interest in maintaining the highest quality customer relations
with its owners. Your satisfaction with your VENTURE recreational
vehicle and your VENTURE RV dealer is our primary concern. In addition
to producing high quality products, we want to assure our customers of
our support with parts and service availability. Our dealer network is the
first choice to serve and supply your needs for your recreational
vehicle. Our authorized dealers will pleasantly assist in providing service,
maintenance, options, and information concerning your recreational
vehicle.
Should you experience a problem with service availability, please follow
the steps in the order listed below.
1. Contact your selling dealer’s service department for an
appointment. Describe to the best of your knowledge the nature
of the problem. Please keep appointments to establish a good,
workable relationship.
2. Contact the owner or general manager of the dealership should
the initial attempt fail with the service department.
3. Contact: Customer Relations Department
VENTURE RV
0985N 900W
Shipshewana, IN 46565
Phone: (866) 472-5460
Hours: (8am-5pm E.S.T.)
E-mail: venture@venture-rv.com
Website: http://www.venture-rv.com
Give all the above information as requested along with the VIN
number of the coach in question. We will make every attempt to
resolve your problem. Please bear in mind that most problems
arise from misunderstandings concerning warranty coverage and
service. In most instances, you will be referred to the dealer level
and your concerns will be resolved with the dealer’s facilities and
personnel.
Dealer
Your authorized VENTURE RV dealer has performed a PDI (pre-delivery
inspection) on your recreational vehicle. Since your dealer is authorized
to sell VENTURE RV products, they are also there to supply parts,
optional equipment, and provide service repairs, warranty or otherwise as
needed.
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