How to fix ViaSat Touch terminals that will not peak?
If your ViaSat Touch terminal will not peak, make sure that the elevation is set correctly. You can increase the elevation angle by 1° above the degree amount shown on the modem’s 'Status' screen or use a smartphone app like DishPointer® Pro to dial in the elevation degree. Also, sweep the azimuth slower, sweeping for 180° and coming back to the compass bearing.
What to do if ViaSat Touch terminals SNR is low during peaking?
If your ViaSat Touch terminal experiences a low SNR during the peaking process, ensure that the splash plate is correctly seated on the antenna feedhorn and that the terminal has a clear view of the sky on the azimuth compass bearing.
How to troubleshoot ViaSat Touch terminals modem that does not power on?
If your ViaSat Touch terminal modem does not power on: 1. Ensure the power switch is in the 'ON' position. 2. Ensure the power supply is connected to the modem. 3. Check the LED on the power brick. If it's not functioning: * Ensure the power plug is fully seated. * Ensure the power outlet/source is powered. 4. If using vehicle AC power, ensure the AC adapter is configured for 120-150V and rated for 80W.
What to do if ViaSat Touch terminals modem does not allow pointing and peaking?
If the modem of your ViaSat Touch terminal does not allow you to enter into the Pointing and Peaking process, try the following: 1. Cycle the modem assembly’s power 'ON/OFF' switch. 2. Ensure all cables are fully seated (i.e., Coax, GPS, etc.). 3. Listen for a clicking noise coming from the TRIA after the modem assembly’s power is cycled.
Site survey ensures maximize opportunity for successful connection.
Describes two types of devices to fasten adjustment points.
Procedures for receiving, unpacking, and inspecting equipment.
Instructions for stowing the unit after use, including disassembly and repacking.
Describes digital tones used for acquiring satellite signal and maximizing connectivity.
Instructions for setting up the modem, including LCD screen navigation and buttons.
Steps to set the unit's baseline elevation and azimuth angles.
Procedures for fine-tuning the unit's azimuth and elevation.
Details the modem's LCD screen and user interface navigation.
Instructions for accessing and navigating the modem's web interface.
Instructions for accessing and navigating the router's web interface.
Instructions on updating the router's firmware.
Maintenance and inspection steps for checking out and checking in the unit.
Daily checks to be performed while the system is deployed.
Monthly checks to be performed while the system is deployed.
Lists potential hardware issues and their possible solutions.
Procedures for preparing and returning the unit to ViaSat for service/repair.
Steps for packaging the unit for shipment.
Guide for assembling the terminal and making initial connections.
Instructions for pointing the terminal to acquire a satellite signal.
Addresses dual polarization capabilities and configurations.
Map and guide to identify beam coverage and polarization.
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