Victor DUKE - User Manual

1
V
LIGHT DUTY HOTCUPBOARDS
MODEL NUMBERS DUKE HED30100 HED40100 HED50100
HED60100 HED80100 HED90100 HED20100
Thank you for buying a Victor Unit. We hope and expect that you will get many years of
satisfactory use from your purchase.
In order to achieve the best results from your equipment please read, and follow, the
installation, operating, cleaning and maintenance instructions below. Failure to follow
them may affect the warranty.
1. UNPACKING AND ASSEMBLY
All protective coating used on stainless steel surfaces of the hot cupboard must be
removed. The exposed surfaces can then be wiped clean with a damp cloth, using a
mild detergent or soap if necessary.
DO NOT USE ANY ABRASIVE MATERIAL OR FORM OF BLEACH FOR CLEANING PURPOSES.
Please see cleaning section of this manual.
STATIC MODELS: Position the unit where it is to be used and ensure that it is level. This is
done by adjusting the feet, turning clockwise to raise the unit and
anticlockwise to lower the unit.
MOBILE MODELS: Four Castors are fitted, two of which are braked.
2. INSTALLATION
Where the appliance is to be positioned in close proximity to a wall, partition, kitchen
furniture, decorative finishes, etc., it is recommended that they be made of a non
combustible material or clad in a suitable non-combustible heat insulating material and
that the closest attention be paid to fire preventative regulations.
The appliance is fitted with a 13 Amp fused plug and only requires connection to a
suitable 13 Amp socket outlet. This model is suitable for 230 – 240V A.C. supply only.
Ensure that the electricity supply is as stated on the model’s data plate.
Important: Wires in the mains lead are coloured in accordance with the following
code:
Green and Yellow - Earth
Blue - Neutral
Brown - Live

Summary

Unpacking and Assembly Instructions

Static Models Positioning

Guidance on positioning and leveling static hot cupboards for optimal use and stability.

Mobile Models Features

Information on the fitted castors for mobile units, noting the presence of braked wheels.

Installation and Electrical Safety

Placement and Fire Safety

Recommendations for appliance placement near combustible materials, emphasizing fire regulations.

Electrical Connection and Wiring Code

Instructions for connecting to a 13 Amp socket and details on mains lead wire colour identification for safety.

Operation and Best Performance

Hot Cupboard Usage

Guidance on using the thermostat for temperature control and pre-heating for optimal results.

Cleaning Procedures and Precautions

Cleaning Safety and Preparation

Essential safety step to switch off the unit before cleaning and initial surface preparation advice.

General Cleaning Guidelines

Instructions for washing surfaces with mild detergent, rinsing, and drying with recommended tools.

Prohibited Cleaning Agents

Warnings against using abrasive materials, bleach, corrosive foodstuffs, or leaving metal objects on surfaces.

Removing and Replacing Doors

Door Removal Process

Step-by-step instructions for removing the door bar and detaching the doors from the unit track.

Door Reattachment Process

Guidance on reversing the removal process to correctly refit the doors onto the unit.

Maintenance and Spare Parts

Routine Maintenance Tasks

Advice on lubricating doors for smooth operation and annual electrical safety testing requirements.

Spare Parts Information

Details on the availability of spare parts and the necessity of quoting model and serial numbers when ordering.

Warranty Information and Claims

General Warranty Coverage

Overview of the manufacturer's warranty, including on-site service and duration for UK mainland.

Warranty Exclusions and Limitations

Conditions that invalidate the warranty, exclusions for customer adjustments, and liability limits.

Warranty Claims Procedure

Requirements for proving warranty coverage, reporting transit damage, and authorizing repairs.

Troubleshooting and Support

Equipment Failure Guidance

Steps to take if the equipment fails, including referring to the manual and preparing fault descriptions.

Warranty Contact Information

Details for contacting the warranty department, including telephone numbers, fax, and email.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features
5. Warranty Information
6. Contact Information (Warranty Department)
7. Registered Office

This document provides a comprehensive manual for Victor Light Duty Hotcupboards, covering various models including DUKE, HED60100, HED30100, HED80100, HED40100, HED50100, HED90100, and HED20100. The manual outlines the function, installation, usage, maintenance, and warranty information for these hotcupboards.

Function Description:

The Victor Light Duty Hotcupboards are designed to maintain food at a satisfactory temperature before serving. They are not intended for heating up or cooking food. These units are thermostatically controlled, either by an adjustable knob on the control panel or by an internal pre-set thermostat. The hotcupboards are suitable for various catering environments where keeping food warm is essential.

Important Technical Specifications:

• Power Supply: The appliance is fitted with a 13 Amp fused plug and requires connection to a suitable 13 Amp socket outlet. It is designed for 230 - 240V A.C. supply only. Users must ensure the electricity supply matches the model's data plate specifications.
• Wiring Code: The mains lead wires are colored according to the following code: Green and Yellow for Earth (marked E or ÷), Blue for Neutral (marked N or black), and Brown for Live (marked L or red). This appliance must be earthed.
• Thermostatic Control: Models feature either an adjustable thermostat knob or a pre-set internal thermostat for temperature regulation.

Usage Features:

• Unpacking and Assembly:
  • All protective coating on stainless steel surfaces must be removed.
  • Surfaces should be wiped clean with a damp cloth and mild detergent or soap.
  • Static Models: Position the unit where it will be used and level it by adjusting the feet (clockwise to raise, anticlockwise to lower).
  • Mobile Models: Equipped with four castors, two of which are braked, for easy movement.
• Installation:
  • If positioned near walls, partitions, or kitchen furniture, these surfaces should be made of non-combustible material or clad with suitable non-combustible heat insulating material, adhering to fire preventative regulations.
  • Connect the 13 Amp fused plug to a suitable 13 Amp socket outlet.
• Best Performance Procedure:
  • Pre-heating: Pre-heat the hotcupboard empty for 30 minutes with the control knob turned to full (or simply switched on for pre-set thermostat models).
  • Loading: Load the hotcupboard as required. The optimal control knob position will vary based on food quantity, temperature, and door opening frequency. Experience will guide the best setting.
  • Temperature Setting: Set the thermostat to the desired temperature. No further adjustment is needed for pre-set thermostat models.
  • Note: Stacked plates require a longer time to heat through completely. The unit is designed for temperature maintenance, not heating or cooking.

Maintenance Features:

• Cleaning:
  • Always switch off the unit at the mains before cleaning.
  • General Cleaning: Use a damp cloth with mild detergent or soap. Rinse well with clean water and dry with a soft cloth. Clean regularly.
  • Recommended Tools: Use soft cloths, nylon, or bristle brushes.
  • Prohibited Materials:
    • Do not use metal scrapers, wire brushes, or wire wool pads as they can scratch the steel.
    • Do not use bleach (including dishwasher powders, sterilizing agents, and similar products containing chlorides) as it can cause black pit marks or permanent damage. If used inadvertently, rinse immediately with clean water.
    • Do not splash the unit with bleach when cleaning around the counter; if this occurs, rinse the surface immediately.
    • Do not allow corrosive foodstuffs (fruit juices, vinegar, mustards, pickles, mayonnaise) to remain on stainless steel for long periods; wash and rinse away.
    • Do not leave steel objects or utensils on stainless steel surfaces for long periods to prevent rust and marks.
    • Always remove detergent residues with a wet cloth and wipe dry to prevent etching.
• Removing and Replacing Top Hung Doors (Where purchased):
  • Removal:
    1. Remove the door bar from the bottom of the doors by lifting one end.
    2. Grip the sides of the outer door and hinge it out (1) until it can be lifted off the track (2) and removed from the cupboard (3). Repeat for the second door.
  • Replacement: Reverse the process, ensuring the correct door is refitted first and sliding them left to right for proper fit.
• Lubrication:
  • Lubricate the doors once or twice a year with petroleum jelly to ensure smooth sliding.
  • Remove the doors, apply a small amount of lubricant to the wheel/track fixed to the door, replace the door, and slide it side to side for even distribution.
• Electrical Safety Checks: Have the unit tested for electrical safety at least once a year as required by the Electricity at Work Regulations.
• Spare Parts: Available from the distributor. Always quote the model and serial number when ordering.

Warranty Information:

• Duration: Victor Manufacturing Ltd offers a 24-month on-site warranty from the invoice date, covering spare parts and labor for goods manufactured by the company and supplied by its UK Distributors.
• Proof of Purchase: The purchaser is responsible for proving warranty eligibility with a receipt, invoice number, or serial number.
• Transit Damage: Claims for transit damage must be reported in writing within 3 days of receipt. Damaged goods will not be replaced or repaired if they have been used.
• Authorization: All warranty repairs must be authorized by Victor Manufacturing Ltd before work commences. Unauthorized repairs will not be covered.
• Invalidation: Warranty is immediately invalidated by unauthorized repairs, modifications, accidents, misuse, damage from improper installation, altered/missing serial numbers, externally caused damage, use outside specifications, or faults caused by inexperienced/non-approved repairers.
• Installation Compliance: Installation must be in accordance with Victor Manufacturing Ltd instructions.
• Exclusions:
  • Customer adjustments explained in the operating manual are not covered.
  • Liability is limited to repair costs (parts and labor only); loss of food or other damages from faulty goods are not covered.
  • No fault found calls and installation errors will incur charges.
  • Replacement of used consumables or parts requiring periodic adjustment/lubrication is not covered unless the part is faulty.
  • Lack of routine maintenance or cleaning by a qualified engineer will void warranty for related issues.
  • Warranty for parts and labor is valid for the UK Mainland only (parts only for areas outside UK Mainland).
  • Certain parts (panels, glass, lamps, shelves) and surface finishes (paint, plastic-coated steel) are not covered for scratches or damage due to improper care.
• Troubleshooting: If the equipment fails, refer to the manual. If the problem persists, prepare a description of the fault and contact the warranty department with proof of purchase.

Contact Information (Warranty Department):

• Telephone (Office Hours): 01274 722125
• Fax (Office Hours): 01274 307082
• Email: service@victormanufacturing.co.uk
• Emergency Telephone (All Other Times): 07876 898114
• Repair Hours: Monday – Friday, 9:00 a.m. to 5:00 p.m. Access outside these hours may incur charges.

Registered Office:

Victor Manufacturing Ltd Lonsdale Works, Gibson Street, Bradford, BD3 9TF Tel: 01274 722125 Fax: 01274 307082 email@victormanufacturing.co.uk

Victor DUKE Specifications