What to do if the Vielight Medical Equipment app appears frozen?
If you see a red or green rotating circle, the app is transferring data. To resolve this, tap the 3 vertical lines at the bottom left, select 'Close All' to exit the app, wait 10 seconds, and then restart the app.
How to fix Vielight NeuroPro controller Bluetooth link issues?
Ensure the devices are within 3-4 feet of each other. Also, verify that the controller is powered on and that the app and controller are correctly paired.
Why does my Vielight NeuroPro Medical Equipment device shut down quickly?
The device may automatically shut down in less than 2 minutes if the power bank is not compatible with the Neuro Pro. The Vielight V2 power bank has been tested for compatibility.
What to do if the Vielight NeuroPro screen doesn't go back?
Use the back key '
What if some LED modules on my Vielight NeuroPro don't light up?
Check the Neuro Pro app's setup interface to confirm if this is the case. Ensure the module(s) are properly plugged in. If the issue persists, it may indicate a hardware fault, and you should contact customer service for assistance.
Identifies and lists the essential parts of the Neuro Pro system.
Lists the supporting accessories and their functions.
Guides on correctly placing headset modules for optimal fit and function.
Instructions for customizing headset fit and ensuring proper diode contact.
Details on aligning Module A and applying the nasal applicator correctly.
Outlines the main functions and parameters controllable via the smartphone GUI.
Visualizes the software's flow and navigation pathways for user interaction.
Defines key terms and concepts used within the Graphical User Interface for clarity.
Lists detailed technical specifications for the device, modules, and peripherals.
Provides essential instructions for maintaining and cleaning the device components safely.
Explains power settings and provides critical safety advice for NIR light usage.
Offers solutions for common issues and details how to obtain technical assistance.
Explains electromagnetic compatibility guidelines and recommended usage environments.
Guides on connecting the Neuro Pro and charging the power bank.
Details power bank specifications and lists crucial safety precautions for its use.
Outlines the terms and coverage of the product's limited warranty.
Clarifies the product's classification and non-medical intended use.
General| Brand | Vielight |
|---|---|
| Model | NeuroPro |
| Category | Medical Equipment |
| Language | English |
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