Viqua AWP-SE2 series - User Manual

Questions and Answers

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Alexa TaylorAug 15, 2025
What to do if the Viqua Water Filtration System displays “CHECK SALT” and the alarm sounds?
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  henry47Aug 15, 2025
  If your Viqua Water Filtration System displays 'CHECK SALT' and the alarm is sounding, here's what you should do: * Push any button to stop the alarm and add salt to the brine tank. * Check and clean or replace the injector and screen if they are plugged. * Clear any restrictions in the drain line. * Clean or replace the chlorine generator if the probes are dirty. * Tighten fittings in the brine system if the system is drawing in air. * Clean the brine line flow control, check for bridging or hardened salt around the brine well, and increase the brine refill time if the system is 'short brining'.
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Audrey JonesAug 18, 2025
Why is my Viqua Water Filtration System valve stalled in regeneration?
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  James EllisonAug 18, 2025
  If the valve of your Viqua Water Filtration System is stalled during regeneration, it could be due to several reasons: * The motor is not operating, in which case you should replace it. * There is no power at the outlet; repair the outlet or use a working one. * The transformer is defective; replace it. * The PC board is defective; replace it. * The drive gear or drive cap assembly is broken; replace the gear or drive cap assembly. * The piston retainer is broken; replace the drive cap assembly. * The main or regenerant piston is broken; replace the main or regenerant piston.
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Brandon BakerAug 21, 2025
What to do if my Viqua Water Filtration System doesn’t display “SOFTENING” when water is flowing?
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  njacksonAug 22, 2025
  If your Viqua Water Filtration System isn't displaying “SOFTENING” when water is flowing, consider the following: * Ensure the bypass valve is in the service position. * Reconnect the meter cable to the PC board. * Remove the meter and check for debris if the meter turbine is restricted or stalled. * Replace the meter if it is defective. * Replace the PC board if it is defective.
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Robert MunozAug 25, 2025
Why does the time on my Viqua Water Filtration System not display the correct time or flash “TIME OF DAY”?
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  jane70Aug 26, 2025
  If the time on your Viqua Water Filtration System is incorrect or the 'TIME OF DAY' is flashing, here are some possible causes: * The outlet is on a switch; use an un-switched outlet. * There was a power outage, or the transformer was unplugged; reset the time of day and replace the battery. * The PC board is defective; replace it.
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Carrie JonesAug 28, 2025
How to fix a Viqua Water Filtration System that regenerates at the wrong time of day?
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  Mary ValdezAug 28, 2025
  If your Viqua Water Filtration System regenerates at the wrong time, here are a few things to check: * If there was a past power outage, reset the time of day. * If the time of regeneration is set incorrectly, reset it. * If the control is set at “ON 0”, check the regeneration time option in programming.
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Billy WagnerSep 4, 2025
What to do if the Viqua Water Filtration System valve does not regenerate automatically when the REGEN button is pressed?
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  Brian McintyreSep 4, 2025
  If the valve on your Viqua Water Filtration System does not regenerate automatically when you press the REGEN button: * Connect the transformer and PC board power if the transformer is unplugged. * Restore power if there is no power at the outlet. * Replace the gear or drive cap assembly if the drive gear or drive cap assembly is broken. * Replace the PC board if it is defective.
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Michael RiosSep 7, 2025
How to troubleshoot a Viqua Water Filtration Systems timer that does not display “TIME OF DAY”?
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  Shelby JonesSep 7, 2025
  If the timer on your Viqua Water Filtration System does not display “TIME OF DAY”, here are some things to check: * Reconnect the transformer if it is unplugged. * Repair or use a working outlet if there is no power at the outlet. * Replace the transformer if it is defective. * Replace the PC board if it is defective.
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tara11Sep 12, 2025
What to do if the Viqua Water Dispenser timer does not display the time?
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  Sierra BensonSep 12, 2025
  If the Viqua Water Dispenser timer isn't showing the time, here's what you can check: * **Transformer Unplugged:** Ensure the transformer is properly reconnected. * **No Power at Outlet:** Try a different outlet or repair the existing one. * **Defective Transformer:** The transformer may need replacement. * **Defective PC Board:** Consider replacing the PC board.
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pbrownDec 1, 2025
What to do if my Viqua Water Filtration System shows an “ERROR” code 1001, 1002, or 1003?
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  Grant OliverDec 1, 2025
  If your Viqua Water Filtration System displays an “ERROR” code 1001, 1002, or 1003, here’s what you can do: * If the valve has just been serviced, press NEXT and REGEN for 3 seconds or momentarily unplug the power source from the PC board. * Check the piston and spacer stack for obstructions if there is foreign material stuck in the valve. * Replace the piston(s) and spacer stack assembly if there is excessive piston resistance. * Press NEXT and REGEN or momentarily unplug the PC board power if the piston is not in the home position. * Check the motor wiring if the motor gears are not fully engaged, the motor wires are broken, or there is a missing or broken gear. * Replace or clean the drive gear(s) if the center drive gear reflector is dirty or damaged, or if there is a miss...