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This section includes a list of error messages and frequently asked questions for
problems you may encounter with your blood pressure monitor. If the products not
operating as you think it should, check here before arranging for servicing.
PROBLEM SYMPTOM CHECK THIS REMEDY
No power
Low
batteries
Error
massage
Replace with new batteries
Show on the display
Batteries are low.
E 1 shows The cuff is not secure.
Refasten the cuff and then
measure again.
E 2 shows The cuff is very tight.
E 3 shows
The pressure of the cuff
is excessive.
Relax for a moment and then
measure again.
The monitor detected
motion while measuring.
Movement can affect the
accuracy of measurement.
Relax for a moment and then
measure again.
Measure incorrectly.
System error.
Display is dim or
will not light up.
Batteries are exhausted. Replace with new batteries
Insert the batteries
correctly
Batteries are inserted
incorrectly.
E 10 or
E 11 shows
E 20 or
E 21 shows
EExx,shows on
the display.
Refasten the cuff and then
measure again.
Relax for a moment and then
measure again.
Retake the measurement.If
the problem persists, contact
the retailer or our customer
service department for further
assistance.Refer to the
warranty for contact
information and return
instructions.
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