VMware THINAPP 4.6 - 10 Monitoring and Troubleshooting Thinapp; Providing Information to Technical Support; Log Monitor Operations

VMware, Inc. 127
10
YoucanuseLogMonitortogeneratetracefilesandtroubleshoottheThinAppenvironment.LogMonitoris
compatibleonlywithanapplicationcapturedusingthesameversionofThinApp.
Thisinformationincludesthefollowingtopics:
 “ProvidingInformationtoTechnicalSupport”onpage 127
 “LogMonitorOperations”onpage 127
 “TroubleshootingSpecificApplications”onpage 134
Providing Information to Technical Support
VMwaretechnicalsupportrequiresthefollowinginformationfromyoutotroubleshootaThinApp
environment:
 Step‐by‐stepreproductionoftheprocedurethatyouperformedwhenyouencounteredtheproblem.
 Informationonthehostconfiguration.SpecifytheWindowsoperatingsystem,theuseofTerminalServer
orCitrixXenapp,andanyprerequisiteprogramsthatyouinstalledonthenativemachine.
 CopiesoftheLogMonitortracefiles.See“LogMonitorOperations”onpage 127.
 Exactcopyofthecapturefolderandallcontent.Donotincludethecompiledexecutablefilesfromthe
/binsubfolder.
 Descriptionoftheexpectedandaccuratebehavioroftheapplication.
 (Optional)Copiesoftheapplicationsthatyoucaptured.Includetheservercomponentsconfigurationfor
OracleServerorActiveDirectory.
 (Optional)Nativeorphysicalfilesorregistrykeysettingsthatmightberelevanttotheproblem.
 (Optional)Systemservicesorrequireddevicedrivers.
 (Optional)Virtualmachinethatreproducesthedefect.VMwaresupportmightrequestthisifthesupport
contactisunabletoreproducetheproblem.
 (Optional)OneormoreWebExsessionstofacilitatedebugginginyourenvironment.
Log Monitor Operations
LogMonitorcapturesdetailedchronologicalactivityforexecutablefilesthatthecapturedapplicationstarts.
LogMonitorinterceptsandlogsnames,addresses,parameters,andreturnvaluesforeachfunctioncallby
targetexecutablefilesorDLLs.LogMonitorcapturesthefollowingactivity:
 Win32APIcallsfromapplicationsrunningintheThinAppvirtualoperatingsystem.
 Potentialerrors,exceptions,andsecurityeventswithintheapplication.
 AllDLLsloadedbytheapplicationandaddressranges.
Monitoring and Troubleshooting
ThinApp
10